Behavioral health

Behavioral health

Consistent, compassionate care

Get care from a behavioral health provider

Explore our network

Our large and growing network of behavioral health providers offers expertise across dozens of behavioral health care specialties. Search our online directory to find a provider near you.

If you’re having trouble getting an appointment or have specific concerns, call Member Services at 888-333-4742 (TTY: 711). 

Try virtual care

Travel hassles don’t have to stop you from getting the care you need. Explore our virtual visit options to find out which one may be right for you. Individual providers in our network may offer virtual visits, as well.


Doctor On Demand

Valera Health (Massachusetts only)

Get help right away

Dial 911 if you are having a life-threatening emergency

24/7 hotline help

The 988 Suicide & Crisis Lifeline offers phone, text or chat support if you are having a mental health or substance abuse crisis, or emotional distress.

SAMHSA’s National Helpline, at 800-662-4357 (TTY: 800-487-4889), provides referrals to local treatment facilities, support groups and community-based organizations if you are facing mental health disorders, substance use disorders or both. SAMHSA is the Substance Abuse and Mental Health Services Administration, which is an agency of the U.S. Department of Health and Human Services.

Call the 988 Suicide & Crisis Lifeline

Chat with the 988 Suicide & Crisis Lifeline

Call SAMHSA’s National Helpline 800-662-4357 (TTY: 800-487-4889)

Trauma resource center

Whether you’re feeling frightened, alone, sad, angry or all those emotions, these resources can help you take the first steps toward coming to terms with a traumatic event.

Get personal support

Service navigation

Having trouble finding a mental health or substance use disorder provider? Our specially trained Service Navigators can help you find and get the care that’s right for you. They can assist with getting timely appointments, connecting you to other Harvard Pilgrim resources and recommending tools to support your needs.

Call Member Services at 888-333-4742 (TTY: 711)

Care management

Our licensed care managers will work with you and your providers to help you manage medical and behavioral health conditions and connect you with resources to help ensure your best health.

Learn about care coordination

Substance use treatment

We provide high-quality care and support for adolescent and adult members who are struggling with alcohol use disorder, opioid addiction and other substance use challenges.

Explore treatment programs


Specialty behavioral health providers

Cortica is an autism services provider that brings diagnosis, medical care, applied behavioral health analysis and other services together under one roof.

Northeast Health Services offers outpatient mental health services to adults, children and adolescents. They bring therapists and prescribers together and offer in-person and virtual visits.

Cortica (Massachusetts only)

Northeast Health Services (Massachusetts only)

Learn about behavioral health conditions

We’ve put together information on stress, ADHD, depression and other behavioral health conditions to help inform and empower you on your way to better health. 

Explore our library

Understand your benefits

Log in to your secure member account for the documents that explain how your plan covers behavioral health services and what you’re responsible for paying. Don’t have a secure member account? Create one now.

If you have questions about behavioral health benefits or claims, call Member Services at 888-333-4742 (TTY: 711)