Help

You have health insurance questions. We have answers.

Do you have a question about your benefits and coverage? Need some tips on choosing a plan or a doctor? We have helpful information and guidance to answer your questions and concerns.

Ask Member Services

If you have questions about your benefits and coverage, we can help! Simply call our Member Services team at 888-333-4742 (TTY: 711) or send a secure message (requires login). You can also see if we have already answered your questions in our Ask Member Services FAQs.

Read our FAQs

Learn the lingo

This is a glossary that defines some of the insurance terms you’ll see and hear as a Harvard Pilgrim member.

Reimbursement account basics

This is some general information about health FSAs (flexible spending accounts), HRAs (health reimbursement arrangements) and HSAs (health savings accounts), including how they work and how they differ. 

Tips for choosing a PCP

Looking for the right PCP (primary care provider) for you and your family members? Here is some advice on what to consider when making the choice.

Web accessibility

We want everyone to be able to use our member website, so we’ve redesigned it to make it more accessible for people with disabilities and more user friendly for everyone.