Help

Do you have a question about your benefits and coverage? Need some tips on choosing a plan or a doctor? We have helpful information and guidance to answer your questions and concerns.

Ask Member Services

If you have questions about your benefits and coverage, we can help! Simply call our Member Services team at (888) 333-4742 (TTY: 711) or send a secure message (requires login). You can also see if we have already answered your questions in our Ask Member Services FAQs.

Read our FAQs

Learn the lingo

This is a glossary that defines some of the insurance terms you’ll see and hear as a Harvard Pilgrim member.

Find out what it all means

Tips to pick a plan

Learn about our plans and which type may be right for you.

Understand the differences

Reimbursement account basics

This is some general information about health FSAs (flexible spending accounts), HRAs (health reimbursement arrangements) and HSAs (health savings accounts), including how they work and how they differ. 

Understand FSAs, HRAs and HSAs

Tips for choosing a PCP

Looking for the right PCP (primary care provider) for you and your family members? Here is some advice on what to consider when making the choice.

Check out our tips

Web accessibility

We want everyone to be able to use our member website, so we’ve redesigned it to make it more accessible for people with disabilities and more user friendly for everyone.

Read our accessibility statement

 

Policies & disclaimers

Review our Fraud, Waste and Abuse Policy

Privacy & Disclaimer Statements