Privacy disclaimer statements


In the normal course of visiting the Harvard Pilgrim website, downloading information, or searching for our products or services, we (or a third party on our behalf) may gather and store certain information about your browsing activity automatically. We use this information to help us make the site more useful to visitors — to learn about the number of visitors to our site and the types of technology our visitors use. Unless specifically stated otherwise, no additional information will be collected about you.

We (or a third party on our behalf) may collect and store the following types of information about your browsing activity:  

  • Your computer's IP address. (An IP address is a number that is automatically assigned to your computer whenever you go on the internet.)
  • The domain from which you access the internet (for example,, if you are connecting from a Google email account).
  • The internet address of the website, if any, from which you came to our site.
  • The date and time you arrived at our site and how long you spent visiting the site.
  • The name and version of your computer's operating system and browser (this information is supplied automatically by your computer).
  • What pages you visit within our website. 

Some pages on this website employ browser session "cookies." A cookie is a small piece of data that a website transfers to your computer's hard drive to allow the server to distinguish your session from that of others while you are connected. Requests to send cookies are not designed to collect information about you, but only about your browser session. The cookies make it easier for you to use the dynamic features of our website. The cookies and the information about your session are automatically destroyed shortly after you close your browser. The information is not permanently stored on your computer. We do not collect personal information about you except as described previously.

Harvard Pilgrim is committed to ensuring the privacy and confidentiality of our members' protected health information (PHI). We collect and disclose such information only according to our strict confidentiality policies and federal and state laws designed to maintain privacy, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule. The HIPAA Privacy Rule took effect on April 14, 2003, and requires Harvard Pilgrim to provide its members with a Notice of Privacy Practices. The notice explains how we use information about our members and under what conditions we are permitted to share that information with others.

Unless otherwise permitted by HIPAA, we will not disclose to third parties that are not our vendors any identifying data, including name, mailing address, email address and phone number, unless you authorize such disclosure, or such disclosure is required by law. To ensure privacy of your data, never share your username and password with anyone. Be sure to consider the content of any questions, the location of your email account and who, besides yourself, may have access to it.

We collect personally identifiable data through our web services in the following ways:

  • Through members' secure accounts
  • Within "Contact Us" — Lets users tell us what they think about our website via email and is emailed directly to the web manager
  • Via email sent directly to Member Services
  • By HealthTrio, our partner that collects personally identifiable data and is covered under a business associate agreement

Security is a priority at Harvard Pilgrim. Appropriate measures are taken to protect the confidentiality, integrity and availability of information about our members, providers, employers, brokers and anyone else who may want to use our website.

Only authorized users are allowed to access protected health information (PHI). Harvard Pilgrim enforces a high level of protection for securing transmissions between a user's browser and this website. Content on this site is protected against unauthorized access.

Please be aware that communications sent using unencrypted email are not secure. Harvard Pilgrim cannot guarantee the confidentiality or security of any information you send to us over the internet when using email. Harvard Pilgrim shall not be liable for any breach of confidentiality resulting from such use of email via the internet.

Harvard Pilgrim maintains a corporate email policy governing the use of encrypted email when communicating confidential and/or health information.

We periodically email well-being and benefit-related information to our members to help them make the most of their plan. Each time we send an email, the recipient is given the opportunity to opt out of receiving similar emails in the future.

Medical questions or concerns about your care or treatment should be directed to appropriate health care professionals. Harvard Pilgrim will not respond to requests for personal medical advice made through this website. If you require an immediate response to non-medical questions or problems, please call Member Services at (888) 888-4742 (TTY: 711).

Email forms on our site should not be used for confidential personal medical issues but for general topics or product questions. If you wish to discuss personal information related to Harvard Pilgrim services, you should call Member Services, and not use email. We will share your comments and questions with our member services coordinators and those employees most capable of addressing your questions and concerns, as covered under personal health information, above. Your email may not be encrypted and may be accessed and viewed by other internet users without your knowledge while in transit to us. See email security.

© 2022 Harvard Pilgrim Health Care, Inc. All rights reserved.

The information posted on this website is protected by copyright and other intellectual property rights. It may be displayed, reformatted and printed for personal, non-commercial use only. Any copy of information obtained through the website must include the copyright notice. Removing or altering the copyright notice on any material on this website is prohibited. Use or misuse of Harvard Pilgrim's trademarks, service marks or logos is expressly prohibited and may violate state and federal law.

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can access this information.1 Please review it carefully. 

Download the Notice of Privacy Practices (pdf)

Download the Notice of Privacy Practices for Medicare Advantage (pdf)

The privacy of your information is important, and Harvard Pilgrim takes the protection of your information seriously. We may collect, use and disclose financial and medical information about you when doing business with you or with others. We do this in accordance with Harvard Pilgrim’s privacy policies and applicable state and federal laws. Harvard Pilgrim also requires its business partners who administer health care coverage to you on our behalf to protect your information in accordance with applicable state and federal laws. 

Harvard Pilgrim must follow the duties and privacy practices described in this notice and give you a copy of it. We may make changes to this notice and our privacy practices at any time, as long as the changes are consistent with our current privacy policies and state and federal law. If we make an important change to our policies, we will notify you by mail or electronically as permitted by applicable law. We will also post the revised notice on our website, For members enrolled in a student health plan offered by HPHC Insurance Company and administered by UnitedHealthcare Student Resources, you may also access the revised notice here.

Personal and health information (referred to as “information” elsewhere in this notice) includes protected health information (PHI) and individually identifiable information like your name and Social Security number. PHI is health information related to your physical or behavioral health condition used in providing health care to you or for payment for health care services. 

We are required by law to maintain the privacy and security of all forms of information including electronic, written and verbal information. We have procedures in place to ensure this, using physical and electronic safeguards, including storing information in restricted access electronic files and access-controlled workspaces. Harvard Pilgrim computers are protected through passwords and ongoing monitoring of security threats. All staff must complete annual privacy and security training, and access to information is limited to employees who require it to do their job.

Harvard Pilgrim may disclose information to: 

You, your family and others:

  • When you are unavailable to communicate, such as during an emergency
  • When you are present prior to the disclosure and you agree to it
  • When you have previously indicated an individual is your designated representative
  • When the information is clearly relevant to their authorized involvement with your health care or payment for health care. For example, we may confirm a claim has been received or paid if an individual has prior knowledge of the claim.
  • When sharing copayment, coinsurance and deductible information with subscribers for dependents in order to facilitate management of health costs and Internal Revenue Service verification
  • When sharing a minor’s information with parents or guardians who have custodial rights, so long as that information is not further restricted by applicable state or federal laws. Information related to any care a minor may receive without parental consent remains confidential unless the minor authorizes disclosure. 

Your providers and others involved in your care:

  • For quality initiatives, safety concerns and coordination of care. Examples include state-mandated quality improvement initiatives, results of laboratory tests not otherwise restricted by law, and clinical reminders sent to your primary care provider.
  • Your employer-sponsored health benefit plan administrator
  • Your plan sponsor, when sharing data used for enrollment and plan renewal. This is your employer or their representatives, if you are enrolled through an employer.
  • When providing detailed claims and other health plan information to your plan sponsor, after receiving appropriate certifications that the plan sponsor agrees to protect your privacy and the information will not be used for employment decisions. For example, supporting an employer’s efforts to design and develop a wellness program for employees by sharing results of screening tests offered for evaluating common medical conditions and responses to health status questionnaires employees may elect to complete and submit. 

Our business associates, business partners and affiliates:

  • Harvard Pilgrim may contract with other organizations to provide services on our behalf. In these cases, Harvard Pilgrim will enter into an agreement with the organization explicitly outlining the requirements associated with the protection, use and disclosure of your information. 
  • The following corporate affiliates of Harvard Pilgrim designate themselves as a single affiliated covered entity and may share your information among them: Tufts Associated Health Maintenance Organization, Inc., Tufts Health Public Plans, Inc., Tufts Insurance Company, CarePartners of Connecticut, Inc., Harvard Pilgrim Health Care, Inc., Harvard Pilgrim Health Care of New England, Inc., and HPHC Insurance Company, Inc.

In order to provide coverage for treatment and to pay for those services, we need to use and disclose your information in several different ways. Harvard Pilgrim maintains and enforces company policies governing the use and disclosure of information. Our staff is trained to handle your information appropriately and to only use information required for their roles. The following are examples of the types of uses and disclosures we are permitted to make without your authorization: 

For payment

Harvard Pilgrim will use and disclose your information to administer your health benefits. This may involve the determination of eligibility, claims payment, utilization review activities, medical necessity review, coordination of benefits, appeals and external review requests. Examples include:

  • Paying claims that were submitted to us by physicians and hospitals
  • Transmitting information to a third party to facilitate administration of an employee or employer funded account, such as a Flexible Spending Account, a Health Reimbursement Account or another benefit plan, such as a dental benefits plan.

For health care operations

Harvard Pilgrim may use and disclose your information for operational purposes, such as care management, customer service, coordination of care or quality improvement. Examples include:

  • Assessing the quality of service, care and outcomes for our members
  • Learning how to improve our services through the use of internal and external surveys
  • Reviewing and credentialing our affiliated physicians and institutions
  • Evaluating the performance of our staff, such as reviewing our customer service representatives’ phone conversations with you
  • Seeking accreditation by independent organizations, such as the National Committee for Quality Assurance
  • Engaging in wellness programs, preventive health, early detection, disease management health risk assessment participation initiatives, case management, and coordination of care programs, including sending preventive health service reminders.
  • Using information for underwriting, establishing premium rates and determining cost sharing amounts, as well as administration of reinsurance (Harvard Pilgrim will not use or disclose any genetic information it might otherwise receive for underwriting purposes)
  • Facilitating transition of care from and to other insurers, health plans or third-party administrators
  • Other general administrative activities, including data and information systems management, risk management, auditing, and detection of fraud and other unlawful conduct

For treatment

Harvard Pilgrim may disclose your information to health care providers (doctors, dentists, pharmacies, hospitals and other caregivers) in connection with your treatment. Examples include:

  • Quality improvement and cost containment wellness programs, preventive health initiatives, early detection programs, safety initiatives and disease management programs. This may include disclosing a list of medications you’ve received using your Harvard Pilgrim coverage to alert your treating physicians about any medications prescribed to you by other providers and help minimize potential adverse drug interactions.
  • To administer quality-based cost-effective care models. For example, if you receive your treatment through an accountable care organization or a medical home, a setting in which team-based care is led by your physician, Harvard Pilgrim may share information with the accountable care organization or medical home providers about the services you receive elsewhere to assure coordination of effective and high quality care.
  • Harvard Pilgrim may receive your test results from labs you use, from your providers or directly from you. These results may be used to develop tools to improve your overall health and may be shared with providers involved in your care. 

For other permitted or required purposes

The following are examples of the additional types of uses and disclosures Harvard Pilgrim is permitted or required by law to make without your authorization:

  • To provide information for health research to improve the health of our members and the community. Harvard Pilgrim may use your information for research purposes in certain circumstances, such as when an Institutional Review Board or Privacy Board has reviewed and approved a research proposal that includes protocols to protect your privacy, or for purposes preparatory to research. 
  • To comply with laws and regulations, such as those related to Workers’ Compensation
  • For public health and safety activities such as assisting public health authorities with disease prevention or disease control or for notification purposes during disaster relief efforts. This can include data collection by state government-mandated or -sponsored consortiums or public health authorities.
  • For health oversight activities, such as submitting information to a government agency authorized to oversee the health care system or government programs, or to its contractors. Examples include the U.S. Department of Health and Human Services, a state insurance department or the U.S. Department of Labor for activities authorized by law, such as audits, examinations, investigations, inspections and licensure activity.
  • For judicial or administrative proceedings, including responses to court orders, subpoenas, discovery requests or other lawful process
  • To funeral directors or coroners so they can carry out their lawful duties. Harvard Pilgrim may also disclose information about a decedent to the executor, administrator or other person with authority to act on behalf of the decedent’s estate.
  • To organ procurement organizations to facilitate cadaveric organ, eye or tissue donation/transplantation, only after your prior authorization
  • For law enforcement purposes, such as reporting certain types of physical injuries or to help identify or locate a suspect or missing person
  • To report information related to victims of abuse or neglect
  • To prevent a serious threat to your health or safety, or that of another person
  • For specialized government functions, such as for national security and intelligence activities. In addition, under certain conditions, we may disclose your information if you are or were a member of the Armed Forces, for those activities deemed necessary by appropriate military.
  • For inmates, to a correctional institution or a law enforcement official having lawful custody, if the provision of such information is necessary to provide you with health care, protect your health and safety, and that of others, or maintain the safety and security of the correctional institution

Other than the permitted or required uses described above, your information will only be used or disclosed with your written authorization. For example, we require your written authorization before selling your information, using your information for marketing or fundraising purposes, or, in most cases, sharing your psychotherapy notes. You may revoke such an authorization at any time in writing, except to the extent we have already taken an action based on a previously executed authorization.

To authorize us to use or disclose any of your information to a person or organization for reasons other than those described in this notice, please complete an Authorization to Release Information Form (pdf) . You should send the completed form to:

Harvard Pilgrim Health Care
Customer Service Department
1600 Crown Colony Drive
Quincy, MA 02169

For members enrolled in a student health plan offered by HPHC Insurance Company and administered by UnitedHealthcare Student Resources, the form is located at, and the completed form should be sent to:

UnitedHealthcare Student Resources
P.O. Box 809025
Dallas, TX 75380-9025

Access and receive copies of your information
You have the right to receive a copy of your information, once you provide us with specific information to fulfill your request. We reserve the right to charge a reasonable fee for the cost of producing and mailing copies of such information. 

Amend your information
If you believe your information is incorrect or incomplete, you have the right to ask us to amend it. In certain cases, we may deny your request and provide you with a written explanation. For example, we may deny a request if we did not create the information, as is often the case for medical information that was generated by a provider, or if we believe the current information is correct.

Confidential communications
You have the right to receive communications regarding your information in a manner and at a location that you feel is safe from unauthorized use or disclosure. To support this commitment, Harvard Pilgrim will permit you to request your information by alternative means or at alternative locations. We will accommodate reasonable requests.

Accounting of disclosures
You have the right to request an accounting of those instances in the prior six years in which we or our business associates have disclosed your information for purposes other than treatment, payment, health care operations, or other permitted or required purposes. Harvard Pilgrim will require specific information needed to fulfill your request. If you request an accounting more than once in a 12-month period, we may charge you a reasonable fee.

Request restrictions
You have the right to ask us to place restrictions on the way we are permitted to use or disclose your information, including asking that we not share your information for health research purposes. We are not, however, required by law to agree to these requested restrictions. If we do agree to a restriction, we will abide by the restriction unless it is related to an emergency.

Get a copy of this Notice of Privacy Practices
You have the right to receive a paper copy of this Notice of Privacy Practices upon request at any time.

Be notified of a breach
You have the right to be notified of a breach of your unsecured information. 

Rights under state law
You may be entitled to additional rights under state law. Harvard Pilgrim pays careful attention to protecting your information as required by these state laws. 

You can exercise all of your privacy rights by contacting our Customer Service Department. We may require a written request be completed and submitted to:

Harvard Pilgrim Health Care 
Customer Service Department
1600 Crown Colony Drive
Quincy, MA 02169

To request a form, call (888) 333-4742 or go to for more information. 

For members enrolled in a student health plan offered by HPHC Insurance Company and administered by UnitedHealthcare Student Resources, the form is located at, and the completed form should be sent to:

UnitedHealthcare Student Resources
P.O. Box 809025
Dallas, TX 75380-9025

If you believe your privacy rights have been violated or you would like more information, you may send a question or written complaint to:

Privacy Officer
Harvard Pilgrim Health Care
1 Wellness Way
Canton, MA 02021

Or, you may call us at (877) 824-7123. (Compliance Hotline) or (888) 333-4742 (Member Services). For TTY, dial 711.

You may also notify the Secretary of the Department of Health and Human Services. Send your complaint to:

Centralized Case Management Operations 
U.S. Department of Health and Human Services
Room 509F, HHH Building 
200 Independence Avenue SW
Washington, DC 20201

You may also call the Office for Civil Rights Hotline at (800) 368-1019, or you can find more information at

Harvard Pilgrim will not take retaliatory action against you if you file a complaint about our privacy practices with either the Office for Civil Rights or Harvard Pilgrim.

Harvard Pilgrim will never require you to waive any of your rights as a condition of enrolling you in a health plan, determining your eligibility for benefits, or providing payment for your benefits.

Non-English-speaking members may also call Harvard Pilgrim’s Customer Service Department at (888) 333-4742 to have their questions answered. Harvard Pilgrim offers free language interpretation services in more than 200 languages. 

Deaf and hard-of-hearing members may call 711 for TTY service.

This notice is effective March 15, 2022 and supersedes the revision dated October 1, 2021.

Fraud, waste and abuse

You can help us to detect and prevent health care fraud and abuse. It is important that you review activity statements, explanations of benefits and claim summaries to ensure that you actually received the services that are billed to Harvard Pilgrim. Here are some examples of potential fraud and abuse:

  • Bills for health care services that were never provided
  • Bills for a higher level of service than you actually received
  • Bills for services or laboratory testing that you feel were not medically necessary
  • Providers who agree to routinely waive large cost sharing obligations without requesting financial documentation
  • Providers who bill you for cost-sharing amounts that are greater than the obligations listed on your explanation of benefits forms
  • A request to loan your member ID card to others for the purpose of getting health care services or prescription drugs
  • Receiving medications, cream, or durable medical equipment through the mail as a result of a phone solicitation

For more information about fraud and abuse, review Harvard Pilgrim’s Fraud, waste and abuse policy (pdf) .

To report potential health care fraud and abuse, or if you have questions, please call our confidential hotline number at (877) 548-7123.  You are not required to provide your name or member information; anonymous reporting is accepted.  You can also send an anonymous letter to us at:

Harvard Pilgrim Health Care
Special Investigations Unit
1600 Crown Colony Drive
Quincy, MA  02169


A member, or authorized representative(s) acting on behalf of a member, may request an appeal for any decision made by Harvard Pilgrim to deny coverage for health services. This applies to (a) health services already received (i.e., denied claim); and, (b) requests to authorize coverage for services in advance (i.e., denied pre-authorization or prior approval).   

A request for an appeal must be submitted within 180 days of the date of service, or within 180 days from the date payment for a service is denied by Harvard Pilgrim. Appeals submitted beyond the 180-day time frame will not be accepted for review.

To process your appeal request, we will need some specific information from you. Here’s what is important to include:

  • The circumstances related to your request, and why you feel the decision should be changed
  • Any information that supports your request (such as letters from your doctor or specialist)
  • Copies of any bills related to your appeal
  • Any relevant medical records so that we may assess clinical necessity

All appeals are reviewed and responded to in accordance with all state, federal and National Committee for Quality Assurance (NCQA) guidelines 

Requests for appeals may be submitted to Harvard Pilgrim in person, by mail or by fax to:

Harvard Pilgrim Health Care
Appeals & Grievances Department
1600 Crown Colony Drive
Quincy, MA  02169

Open weekdays 8:30 a.m. – 5 p.m.
Fax: (617) 509-3085

To request an appeal by phone, call Harvard Pilgrim’s Member Services department at (888) 333-4742. For TTY service, call 711.

Representatives are available Mondays, Tuesdays and Thursdays 8 a.m. - 6 p.m.;
Wednesdays 10 a.m. - 6 p.m.; and Fridays 8 a.m. - 5:30 p.m.

Appeals concerning behavioral health services must be submitted to:

Harvard Pilgrim Behavioral Health Access Center
c/o United Behavioral Health
Appeals Department
P.O Box 30512
Salt Lake City, UT 84130-0512

Tel: (888) 777-4742    Fax: (855) 312-1470

If you have additional questions about the appeal process, please refer to the Appeals and Complaints section of your Benefit Handbook or contact Member Services. 


These Terms of Service govern the Harvard Pilgrim Health Care Chatbot portal (“Portal”). Before you use or access the Portal, you must carefully review these Terms of Service (the "Terms"). In addition, specific pages on our website or mobile application (the “Services”) may set out additional terms and conditions, all of which are incorporated by reference into these Terms. These Terms may be changed or updated at any time, but you can always find the most recent version here. If we make material changes to the Terms, we will notify you through our services or by other means. You should periodically check this page to make sure you are up to date.

By using the Portal, you indicate that you accept these Terms and that you agree to be bound by them. Acceptance of these Terms creates a binding contract between you and Harvard Pilgrim Health Care that you will use the Services only in a manner consistent with these Terms.

Responsibility of the Host

You understand that the Portal administrator/owner shall have the right, but not the obligation, to monitor, edit, move, delete or refuse to post any content, or part thereof, in order to determine and/or ensure compliance with these Terms, applicable law and any other operating rules that may be established by the administrator/operator from time to time.

The administrator/owner will manage access to the Portal, including, but not limited to, adding and removing users of the Portal, changing user’s settings, or responding, in a timely manner, to inquiries related to the Portal or its use.  The administrator/owner may, in its sole discretion, terminate or modify your access to the Portal. You may not use the Portal for illegal purposes or in a manner that infringes the rights of any third party, including but not limited to, defamation, violation of intellectual property laws, violation of antitrust or unfair competition laws, or violation of criminal laws.

The Portal is not intended to be used for medical diagnosis or treatment. The Portal should not be used for any such purpose. If you think that you are having a medical emergency, call 911 or the number for your local emergency service. 

The Portal is a computer program that mimics chatting with a person. The Portal responds to your questions through a pre-programmed knowledgebase to identify best fit related answers. The Portal is designed to be used by members enrolled in certain commercial products offered by Harvard Pilgrim Health Care. It is not intended for use by Medicare members, employers, health care providers or brokers. The Portal is not intended to answer your plan specific questions or any questions relating to your personal health information. The knowledgebase of the Portal should expand over time. Portal responses may not be accurate. Please see Limitation of Liability.2  

It is usually acceptable to include a link to an article, while copying and pasting the actual article may be in violation of copyright laws.

Rule 1: Do not use the Portal for illegal purposes, including but not limited to defamation, violation of intellectual property laws, violation of antitrust or unfair competition laws,3 or violation of criminal laws.  Do not use the Portal if you are under 18 years of age or the age of majority under applicable law. 

a. Copyright — Referring to an article or news item with typical reference citations, providing a brief quote, or offering a link to legitimate online published content is permissible; members should not post a full-text version of published material to the Portal. Not infrequently a member wants to tell others about an article or news item related to the issues discussed. However, sending the entire article, without the permission of the author or publisher, results in a prima facie case of copyright violation. While there can be defenses to a claim of copyright infringement where the purpose of copying is clearly not for commercial purposes (e.g. “fair use” or academic teaching exceptions), those defenses are complicated, have been construed differently in different jurisdictions and may not be applicable.

b. Defamation and libel — In exchanges on the Portal and when referring to others, avoid personal attacks and characterizations that question a person’s motives or qualifications. Sometimes a robust debate about ideas spills over into attacks on the proponents or opponents of the ideas. Members need to be reminded that a false statement that harms someone's reputation can be actionable as libel.

c. Prohibited uses — By using the Portal, you agree not to submit, post, or transmit any material or otherwise engage in any conduct that:

  • Is false, misleading or deceptive.
  • Violates or infringes the rights of others including, without limitation, patent, trademark, trade secret, copyright, publicity, privacy or other proprietary rights;
  • Allows you to gain unauthorized access to the Portal, or any account, computer system or network connected to the Portal, by means such as hacking, password mining or other illicit means;
  • Is unlawful, threatening, abusive, harassing, defamatory, libelous, fraudulent, invasive of another’s privacy, tortious, or contains explicit or graphic descriptions or accounts of sexual acts;
  • Victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, gender identity, race, ethnicity, age, or disability;
  • Collects for marketing purposes any email addresses or other personal information that has been posted by other users of the Portal;
  • Impersonates any person, business or entity, or falsely states or otherwise misrepresents your affiliation with any person, business or entity;
  • Contains an unauthorized advertisement or solicitation that is “spammy” (in our sole discretion), or that otherwise detracts from the character or purpose of the Portal;
  • Contains viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permit the unauthorized use of a computer or computer network;
  • Encourages conduct that would constitute a criminal offense or that gives rise to civil liability or that otherwise encourages others to commit illegal activities or cause injury or property damage to any other person;
  • Results in the posting or transmission of any message anonymously or under a false name;
  • Permits any person to access, using your email address or account, any features of the Portal that may require registration; or
  • Violates the Terms, any other policy posted on the Portal, or otherwise interferes with the use of the Portal by others (in our sole discretion).

Rule 2: Do not intentionally interfere with or disrupt other members, network services or network equipment. This includes distribution of unsolicited advertisement or chain letters, propagation of computer worms and viruses, and use of the network to make unauthorized entry to any other machine accessible via the Portal.

Rule 3: Do not use the Portal for commercial purposes. "Commercial" means communications whose primary purpose is to advance the business or financial interests of any person or entity, or otherwise to promote a financial transaction for the benefit of the author directly or indirectly. Examples of prohibited communications include advertisements for products or services or direct solicitations of members to purchase products or services.

Examples of messages that may be of financial benefit to members but are not prohibited because they do not inure to the financial benefit of the author include news of job listings or position openings, or discussion of professionally related products or services where the member conveying the information is not in the business of selling the products or services.

Rule 4: Do not use this Portal for any communication that could be construed in any way as support for or opposition to any candidate for a federal, state or local public office.

If you have any questions, concerns or problems with regard to the Portal, please feel free to contact us at the email or mailing address below.


Mailing Address:
Harvard Pilgrim Health Care
Digital Department
1 Wellness Way
Canton, MA 02021 

General disclaimer

Harvard Pilgrim Health Care, Inc., along with our partners, supplies all information posted on this website. While we try to maintain only current and accurate information, we disclaim any implied warranty or representation about its accuracy or completeness, or appropriateness for a particular purpose. As the recipient of this information, you assume full responsibility for using the information on this website, and you understand and agree that Harvard Pilgrim is neither responsible nor liable for any claim, loss or damage resulting from its use.

The mention of specific products or services at this site does not constitute or imply a recommendation or endorsement by Harvard Pilgrim, unless it is explicitly stated. The views and opinions of authors do not necessarily state or reflect those of Harvard Pilgrim. This website may provide specific health information, none of which is intended to be specific to your health or medical condition. Nothing contained, expressly or implied, on this site is intended or shall be construed as medical or other professional advice by Harvard Pilgrim.

For specific medical advice, diagnosis and treatment, contact your health care provider.

If you are a Harvard Pilgrim member and have questions about your coverage, call Member Services at (888) 333-4742, for TTY service, call 711.

This website may contain links to other websites for your convenience. However, Harvard Pilgrim disclaims any responsibility for the content, information or the privacy and security protections or policies contained on those other websites, and does not exert any editorial or other control over those sites.

When we link to the sites of Harvard Pilgrim vendors where protected information (PHI) is collected on our behalf, those sites are required to safeguard information in accordance with HIPAA.

Harvard Pilgrim does not expressly or implicitly recommend or endorse the specific services or products referenced at other websites linked to Harvard Pilgrim's site, unless explicitly stated. The services, products, or providers on this site linked websites, or in listings of network doctors and hospitals may not be covered in your specific benefit package or included in your provider network. We offer this information to be comprehensive, but it is not linked to your benefits plan. You must consult your specific benefits plan materials, provider network or contact Member Services at (888) 333-4742 (for TTY service, call 711) if you have any questions.


1 Harvard Pilgrim Health Care includes: Harvard Pilgrim Health Care, Harvard Pilgrim Health Care of New England, and HPHC Insurance Company. 

2 Limitation of Liability: You agree that your use of the portal is at your sole risk. Because of the number of possible sources of information available through the portal, and the inherent hazards and uncertainties of electronic distribution, there may be delays, omissions, inaccuracies or other problems with such information. If you rely on the portal or any material available through the portal, you do so at your own risk. You understand that you are solely responsible for any damage to your computer system or loss of data that results from any material and/or data downloaded from or otherwise provided through the portal.

The portal is provided to you “as is,” with all faults, and as available. The portal, harvard pilgrim health care, and its officers, employees, agents, affiliates, subsidiaries and related companies (“released parties”) cannot and do not warrant the accuracy, completeness, currentness, non-infringement, merchantability or fitness for a particular purpose of the information available through the portal, nor do they guarantee that the portal will be error-free or continuously available, or that the portal will be free of viruses or other harmful components. Under no circumstances will the released parties be liable to you or anyone else for any damages arising out of use of the portal, including, without limitation, liability for consequential, special, incidental, indirect or similar damages, even if we are advised beforehand of the possibility of such damages. (because some states do not allow the exclusion or limitation of certain categories of damages, the above limitation may not apply to you. In such states, the liability of the released parties is limited to the fullest extent permitted by such state law.)

Your sole and exclusive remedy for any dispute arising from or in any way connected to your use of the portal is to discontinue your use of the portal or any service offered by the released parties.

3 Intellectual Property: You understand that by posting or submitting content on or via the Portal, you are granting to Harvard Pilgrim Health Care a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, assignable, sublicensable, worldwide license to display, use, copy, modify, transmit, sell, exploit, create derivative works from, distribute and/or publicly perform such content, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such content, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction.