Due to a recent cybersecurity ransomware incident, we’ve taken member accounts offline and users are unable to log in to accounts. As we work to resolve the issue, our Member Services team is here for you to help with any urgent needs or if you’re having difficulty accessing care or services:
Harvard Pilgrim Health Care commercial plan members
Call the number on the back of your ID card. If you do not have your ID card available, please call 888-333-4742 (TTY: 711). Representatives are available Mondays, Tuesdays and Thursdays from 8 a.m. to 6 p.m.; Wednesdays from 10 a.m. to 6 p.m.; and Fridays from 8 a.m. to 5:30 p.m.
Harvard Pilgrim Health Care Medicare Advantage StrideSM (HMO)/(HMO-POS) plan members
Call 888-609-0692 (TTY: 711). Representatives are available Monday through Friday from 8 a.m. to 8 p.m.