Member Services

Mon., Tues. & Thurs. 8 a.m. - 6 p.m.
Wed. 10 a.m. - 6 p.m.
Fri. 8 a.m. - 5:30 p.m.

Behavioral Health Access Center
For behavioral health eligibility, benefits and claims

Mon. - Fri. 8 a.m. - 6 p.m.

Medicare Advantage Plan

Oct. 1 - to March 31
8 a.m. - 8 p.m.  7 days a week

Apr. 1 - Sept. 30
8 a.m. - 8 p.m.  Mon. - Fri.
 

Medicare Supplement Plan

Mon., Tues. & Thurs. 8 a.m. - 6 p.m.
Wed. 10 a.m. - 6 p.m.
Fri. 8 a.m - 5:30 p.m.

Fraud, Waste and Abuse Hotline

Broker Employer Service Team
For eligibility, billing, benefits and claims

Mon. – Fri.  8:30 a.m. - 5 p.m.
(shutdown for training Wed from 8:30 -10 a.m.)

Broker Relations
For credentialing, licensing and commissions

Mon. - Fri. 8:30 a.m. - 5 p.m.

Medicare Advantage Plan

Oct. 1 - to March 31
8 a.m. - 8 p.m.  7 days a week

Apr. 1 - Sept. 30
8 a.m. - 8 p.m.  Mon. - Fri.

Medicare Supplement Plan

Mon., Tues. & Thurs.  8 a.m. - 6 p.m.
Wed. 10 a.m. - 6 p.m.
Fri. 8 a.m. - 5:30 p.m.

Broker Employer Service Team
For eligibility, billing, benefits and claims

Mon. – Fri.  8 a.m. - 5 p.m.
(shutdown Wed from 9 -10 a.m.)

Sales Department

Provider Service Center

Mon., Tues., Wed & Fri.  8 a.m. - 5 p.m.
Thurs.  8:30 a.m. - 5 p.m.

Behavioral Health Access Center

Mon. - Fri. 8 a.m. - 6 p.m.

Medicare Advantage Plan

Oct. 1 - to March 31
8 a.m. - 8 p.m.  7 days a week

Apr. 1 - Sept. 30
8 a.m. - 8 p.m.  Mon. - Fri.

Public Relations

Notify Harvard Pilgrim of inaccurate information found in our Find a Provider directory.

Let us know what you think