Are You a New Member?

Welcome to Harvard Pilgrim

We are committed to providing access to high-quality health care coverage and services to help you and your family stay healthy. Our health plans offer benefits for everything from preventive care to behavioral health services.

Take advantage of digital tools for 24/7 access to your benefits anywhere, such as Telehealth provided by Doctor On Demand and Estimate My Costs.1 Or, explore our wide choice of health and wellness resources, save with member-only discounts, and much more. For plans that include pharmacy benefits, we cover thousands of medications and offer mail service, which provides the added convenience of home delivery instead of going to a retailer.

Programs, tools and resources

To help you get started quickly with your new plan, we offer a variety of programs, resources, and tools, which are no cost for most plans:

  • Member Discounts and Savings: Take advantage of wellness perks and discounts. Save on vision, fitness, weight management, virtual yoga classes, meditation programs, and more.
  • Prescription Drug Coverage: We cover thousands of medications — check for information on your prescription drugs.
  • Explore Your Care Options: From minor cuts to a sore throat, knowing where to seek care for your situation can save you time and money.
  • Living Well Health Portal: Access exclusive members-only tools in your member health portal such as the wellbeing assessment tool
  • Preventive Care: Talk to your doctor about the checkups, screenings, and immunizations your family needs.
  • Care Management: As a member, you have access to our nurse care managers for support with chronic conditions.
  • Behavioral Health Programs: Take advantage of behavioral health benefits when you need them
  • Member Newsletter: Read the latest edition of our member newsletter for health tips, coverage updates, and ways to maximize your plan.
  • COVID-19 Resource Center: Stay up to date on your coverage information and questions related to COVID-19.
  • Common Health Insurance Terms: We’ve created this general reference guide to help you make sense of some of the most commonly used terms.
  • How Your Plan Works: Key things to know as you get started.

Get started in 3 easy steps

Step 1

Activate your secure account online or through our mobile app to access your health plan benefits information quickly and securely.

Activate Your Account

Step 2

Use our provider search tool to choose your primary care provider. Even if your plan doesn’t require one, it’s good to have a PCP as your guide to navigate the health care system.

Find a Doctor

Step 3

Access Telehealth provided by doctor On Demand1 for 24/7 everyday care and access to confidential therapy on your terms - by web, phone, or mobile app.

Set Up Your Doctor on Demand Account

We're here to help

Call Member Services at (888) 333-4742 or at the number on your Member ID card available also via your secure account or mobile app.

Contact Us

Not yet a member? View our helpful tips to pick a plan.


1 This excludes U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) and certain other countries (e.g., nations on the U.S. Sanctions List). Physicians will not order prescriptions for patients calling from outside the U.S. Doctor On Demand physicians do not prescribe Schedule I-IV DEA controlled substances, and may elect not to treat or prescribe other medications based on what is clinically appropriate.

Members should refer to their member benefit documents for details regarding benefits and coverage.