Behavioral health programs and resources

Harvard Pilgrim members can access a comprehensive network of medical and behavioral health care providers, along with innovative programs and services, to improve physical and mental well-being in whether in-person or virtual settings.1 

Behavioral Health Service Navigation Program

Behavioral Health Service Navigation is a cornerstone of Harvard Pilgrim’s whole-person care approach. Our highly trained and dedicated teams are ready to guide you from the very first phone call, to help ensure a compassionate and streamlined experience for you and your covered family members. Our specially trained Behavioral Health Service Navigators provide personalized support and can help you:

  • Navigate the complex health care system through enhanced, personalized interactions.
  • Locate behavioral health network providers with availability, specialty, and cultural competency that supports your preferences.
  • Schedule timely appointments for your new or ongoing health needs.
  • Connect to exclusive resources, support tools and other services.

Need assistance? Call Member Services at the number on the back of your member ID card.

Care management programs

Our licensed, integrated care managers have extensive experience and will work with you and our network of providers to help you manage medical and behavioral health conditions, create an aftercare plan and connect you with a variety of resources to help ensure optimal health.
Learn more

Behavioral health programs and services

Harvard Pilgrim offers innovative behavioral health programs and services for children, adolescents and adults. These programs are designed to provide personalized and effective care, with a focus on improving access to care and overall health outcomes.

Virtual therapy services

Available seven days a week to support your mental health well-being, medication management and more.

AbleTo Need help managing stress, changing unhealthy habits, improving your mood, or managing your time? You have access to mental health support from AbleTo.2 These programs aim to seamlessly combine on-demand self-care tools and personalized virtual therapy sessions, helping to ensure access to a range of options from enhancing mental resilience with self-care techniques to connecting with AbleTo licensed therapists for structured guidance.
Visit ableto.com/harvardpilgrim to get started.

Doctor On Demand licensed providers can support you and your covered family members for concerns such as anxiety, depression, seasonal affective disorder, medication management3 or PTSD by video or phone visits. 
Set up your account at doctorondemand.com/harvard-pilgrim and establish an ongoing relationship

Valera Health4 services provide virtual therapy and psychiatry services for adults, children aged 6+ and adolescents in Massachusetts. From mild depression to severe schizophrenia, their expert clinicians have a collaborative approach, focused on your needs and overall well-being.
Schedule a consultation with a Valera Health connector at Valerahealth.com/HPHC 

Quick and easy access to specialty providers

Cortica4 is a physician-led autism services provider in Massachusetts that offers advanced neurological therapies for children with autism spectrum disorder and other developmental differences. They provide a whole-child integrated care model which aims to significantly reduce wait times for diagnostic assessments, medical care, applied behavior analysis, occupational therapy, speech therapy, social skills coaching and counseling — all under one roof. 
Families interested in receiving services can visit corticacare.com/harvard-pilgrim-health-care to schedule an appointment or call 888-885-5068.

Northeast Health Services4 is a network of outpatient mental health clinics that focuses on delivering timely access to high-quality psychiatry and therapy services for adults, children and adolescents in Massachusetts. The network offers a hybrid of in-person and telehealth services to best serve your needs.
Schedule an appointment at nehs.transformationsnetwork.com.

Substance Use Treatment 

Our comprehensive approach to substance use disorder covers outpatient services and immersive inpatient treatments, ensuring support every step of the way for adolescent and adult members who are grappling with alcohol use disorder, opioid addiction and other mental health challenges. 
Learn more

For assistance with accessing these innovative programs and services, please call the number on the back of your member ID card.

 

Our comprehensive, integrated approach to care supports optimal health and well-being for you and your family through seamless, consistent, and compassionate care.

Looking for a behavioral health provider in your area?

Our comprehensive network of providers offers expertise across dozens of behavioral health care specialties.

Find a provider

Disclosures

1Member cost sharing may apply. Members should refer to their plan documents for specific details regarding their coverage and benefits. 

2 AbleTo Virtual Therapy will be available to Harvard Pilgrim members with employer-sponsored coverage starting November 1, 2023. Member cost sharing may apply. Members should refer to their plan documents for specific details regarding their coverage and benefits 

3 Doctor On Demand doctors are unable to write prescriptions for controlled substances such as benzodiazepines (e.g. Xanax, Ambien) and stimulants (e.g. Adderall, Ritalin). Please see a doctor in person if you require medication classified as a controlled substance.

4Valera Health services, Cortica providers, Spectrum Health Systems and Northeast Health Services are located only in Massachusetts. Member cost sharing may apply. Members should refer to their plan documents for specific details regarding their coverage and benefits.

If you’re experiencing a crisis or emergency, you should always call 911 or go to the nearest emergency facility right away. Harvard Pilgrim, a Point32Health company, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or gender identity. Por servicio de traducción gratuito en español, llame al número de su tarjeta de miembro. 若需免費的中文版本, 請撥打ID卡上的電話號碼。