2024 Medicare Stride appeals & grievances

PLEASE NOTE: Harvard Pilgrim Health Care is no longer offering Stride (HMO)/(HMO-POS) Medicare Advantage plans in New Hampshire in 2025. As a result, current members’ coverage has ended on December 31, 2024. In addition, the product is no longer available for new member enrollment effective January 1, 2025. 

Read the FAQ

Filing an appeal or complaint

Call: 888-609-0692, TTY: 711

Fax: 617-509-4232

Mail
Harvard Pilgrim Health Care
Attention: Medicare Advantage Appeals & Grievances
PO BOX 328
Canton, MA 02021

Contacting the Centers for Medicare & Medicaid Services (CMS)

Call: (800) MEDICARE (800-633-4227), TTY: 877-486-2048

Write:
Centers for Medicare & Medicaid Services
7500 Security Boulevard
Baltimore, MD 21244-1850

Visit:
www.medicare.gov
Medicare.gov information on filing a complaint
Medicare.gov information on filing an appeal

For more information about appeals and grievances, see your Evidence of Coverage.