Navigating health insurance can be overwhelming. Let our SmartStart team help guide you through the enrollment process even before your plan is activated. They can help you understand your benefits, programs and services available to you as a Harvard Pilgrim member.
96% member satisfaction rate
How SmartStart is different
Most insurance companies focus on service after enrollment, leaving their members to navigate plan choices, provider decisions and care transitions on their own. With SmartStart, our team is dedicated to helping you understand your benefits, navigate plan decisions and more — before your ID card has even been issued!
SmartStart provides:
- Personalized guidance
- Continuity of care
- A smoother, more confident start
Contact us today
The dedicated team at our pre-enrollment support center is ready to help answer your questions about your new benefits and connect you with a nurse care manager when you or your dependents have complex medical conditions — providing needed support even before your new plan is active.
Contact us at SmartStart@point32health.org or call 866-874-0817 for answers to your questions.
Activate your online account
Visit harvardpilgrim.org/create to activate your secure account to quickly and securely access your personal health plan benefits information such as:
- View your ID card
- Find a doctor or a hospital
- Select a primary care provider (PCP)
- Estimate your out-of-pocket costs and more