The following information pertains to employer group plans only (not applicable for nongroup or retiree plans).
HPHConnect is our way to help employers manage health care administration faster, more accurately and more conveniently. This web-based service will allow you to download a roster, verify new enrollees, edit/add/disenroll subscribers and more.
What is the turnaround time for enrollment transactions to be processed in HPHConnect?
I processed an enrollment with a future effective date and now cannot find the person anywhere in the active roster.
Can the employer group change a PCP using HPHConnect?
How do I disenroll an entire contract?
How do I disenroll a dependent?
How do I report membership changes including additions, termination or changes?
Where do I send the Enrollment forms?
What is the notification period for adding or making a change?
What is the notification period for terminating a member’s policy?
When is coverage terminated?
As a result of Federal Health Care Reform changes, do you still verify full-time students?
Can I receive my invoice Online?
When can I expect to receive my invoice?
Where do I send my premium payments?
How can I pay my invoice?
Common Member Questions
When will I receive my ID card?
What are the different out-of-pocket expenses?
How do members know if the deductible applies to a specific service?
How do members know what has been applied to their deductible?
How do members know when they have reached their deductibles?
What is an Activity Summary?
Am I covered when I'm traveling?