Employer and member experience

At Harvard Pilgrim, new member welcome services and platform + best-in-class customer service = successful, seamless transitions for your company.

Hear what our clients and members say about Harvard Pilgrim Health Care:

It is easy to do business with you.

– Employer

You have an easy renewal process.

– Employer

Everything has gone very smoothly and I appreciate that, greatly. The website and staff that I have encountered have been wonderful to deal with.

– Employer

Our employees never have questions or concerns about their health care coverage. For me, that is very important. I would recommend HPHC to others without hesitation.

– Employer

My experience with Harvard Pilgrim has been excellent.

– Member

I have found Harvard Pilgrim easy to work with in every way.

– Member

The documents and ease of access to information helped me feel confident about what is covered, viewing deductible status and claims, etc.

– Member

I am ever so grateful to have had HPHC in place at the time of my diagnosis. I received, and still am receiving amazing care from the physicians within my HPHC network. THANK YOU HPHC - I feel like the early detection and follow-up care saved my life!

– Member

These comments are a composite of sentiments expressed in our 2025 Voice of the Customer surveys.

Start the conversation

To learn more about partnering with Harvard Pilgrim for your employees’ health insurance, please contact your broker, call us or email our Sales Department with your inquiries.

Sales_dept@point32health.org

617-509-1000