Do I Need a Nurse Care Manager for My Health Issue?

Nurse Care Manager talking to patient

Working with a Harvard Pilgrim Nurse Care Manager

Harvard Pilgrim’s nurse care managers can provide member-centered support and personalized guidance, from helping members manage a condition, to helping them understand health insurance costs, to coordinating access to high-quality care for even the most complex health conditions.


"Harvard Pilgrim’s nurse care managers can provide member-centered support and personalized guidance."


Specialized Support Services

A nurse care manager works with the Harvard Pilgrim member, the primary care provider, and other health resources to:

  • Assess the member’s health care needs
  • Coordinate health care services
  • Develop a customized plan for the member that includes education and disease prevention strategies

  • Help with implementing and monitoring customized plans, and any ongoing health care needs
  • Help members receive high-quality care in a location that best fits their needs

If you are currently a Harvard Pilgrim member, and would like to learn more about our care and disease management programs, or to see if you’re eligible to participate, call (866) 750-2068.

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Watch the video below to see how one member found empathy and an ally in his complex health care journey:

Special Programs and Services

Many of our nurses receive special training to provide specific services to members with complex health needs. From programs to help you avoid hospitalization to our RN-24/7 toll-free nurse information line, we help you manage all aspects of your health. Depending on your insurance plan, you may have access to other special programs and services, including:

  • Chronic kidney disease program
  • Health coach program
  • Medical social work services

  • Oncology (cancer) care management
  • Rare disease management

We believe that each of our members deserves the most inclusive, personalized care we can provide. No matter what your needs, we help you achieve your health care goals while staying as healthy as possible. To learn more, call (866) 750-2068.