Nondiscrimination and accessibility

Requirements

Harvard Pilgrim Health Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity. Harvard Pilgrim Health Care does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, or gender identity.

Harvard Pilgrim Health Care:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, other formats)
  • Provides free language services, such as qualified interpreters, to people whose primary language is not English

Need access to these services?

Contact our Civil Rights Compliance Officer:

Civil Rights Compliance Officer
1 Wellness Way
Canton, MA 02021
(866) 750-2074, TTY service: 711, Fax: (617) 509-3085
Email us
 

Need to file a grievance?

If you believe that Harvard Pilgrim Health Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity, you can file a grievance with: 

Our Civil Rights Compliance Officer:

Civil Rights Compliance Officer
1 Wellness Way
Canton, MA 02021
(866) 750-2074, TTY service: 711, Fax: (617) 509-3085
Email us

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Civil Rights Compliance Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019; TTY service: (800) 537-7697

Complaint forms are available on the HHS.gov website