Getting started with Harvard Pilgrim is straightforward with SmartStart — our market-leading pre-enrollment, onboarding and transitions of care support team. SmartStart removes the hassle and uncertainty that often come with changing health plans, helping employers and employees get up and running smoothly, even before coverage begins.
96% member satisfaction rate
Members receive personalized support well before their coverage begins. Our prospective member call line answers questions about benefits and coverage, while our decision support tool helps employees choose the plan that best fits their needs — reducing confusion and giving them greater confidence during enrollment.
SmartStart delivers:
- Personalized guidance — clear answers and tailored support before coverage starts
- Continuity of care — seamless coordination for ongoing treatments and providers
- A smoother start — less disruption for employees and fewer administrative demands on HR
Our new member welcome guide connects members and their families to services
After enrollment, members can complete our guided welcome program in just five minutes, giving them immediate access to their digital ID card and setting them up for a smooth start. Our systems and staff work together to connect members with the right services, resources and care management support to optimize their health and well‑being. With Harvard Pilgrim SmartStart, employees gain easy access to high‑quality care and the programs that help them get the most value from their coverage.
When completing the new member welcome guide, members will have:
- Digital ID card access — Apple Wallet compatible
- PCP confirmation or selection — ensuring members are connected to the right provider
- Personal health assessment — matching members with relevant services and programs
- Care Management Nurse access — personalized assistance for more complex needs
- Plan value guidance — clear information on how to use their benefits effectively
Our Harvard Pilgrim SmartStart transition experience centers on three core elements: superior experience, early member engagement and data capture — all working together to create a smoother, more confident start for your employees.
For more information about SmartStart, call your Harvard Pilgrim account executive directly.