Employer and Member Experience

At Harvard Pilgrim, new member welcome services and platform + best-in-class customer service = successful, seamless transitions for your company. We serve more than 3 million members so we take this very seriously.

Hear what other businesses like yours say about partnering with Harvard Pilgrim Health Care.

We have enjoyed a great relationship with Harvard Pilgrim for many years. They unfailingly deliver exemplary customer service to our participating employees and are incredibly responsive to our benefit administration team. They are not just a provider, but a great partner. Our experience with them from all user groups consistently exceeds expectations.

- The Kraft Group

Himmel Hospitality Group chooses to work with Harvard Pilgrim Health Care because they continuously provide impeccable service to our company and most valuable resource – our staff.

- Himmel Hospitality

With Harvard Pilgrim, we have plans that fit our members’ needs. Our Harvard Pilgrim plans come with many tools and programs that help our members keep their costs down without reducing their quality of care.


Harvard Pilgrim has provided our employees’ healthcare coverage for the last three years and are strong partners of our organization. Customer service is the best we’ve experienced. They are quick to resolve billing and coverage concerns for our employees.

- Horizons CT

And here are some things that we’ve heard from our members.

Experienced first major surgery of my life this year and my health care was great. I wasn't worried at all about coverage.

Your service rep on the phone was extremely helpful in saving me a lot of money by referring me to your preferred provider for a day surgery!

Quality, excellent care is what I expect and receive at Harvard Pilgrim Health Care.

I love our pediatric case manager for my daughter. I feel like she genuinely cares.

Compassion. I will never forget the compassion I received from Harvard Pilgrim when I had cancer. Without my asking, Harvard Pilgrim had a nurse available to me. The members of my care team were caring and compassionate during my treatment.

I have nothing but positive results from contacting Harvard Pilgrim. My Nurse Care Manager is awesome. She's been so helpful and keeps in touch with me. No other insurance company has ever done this for me. It makes me feel that my Nurse Care Manager and Harvard Pilgrim care about my health. I love the personal contact!

My husband has had serious health problems for several years. Our Harvard Pilgrim Nurse Care Manager has gone above and beyond to assist us in coordinating multiple hospitals, physicians and in-home care. She checks in frequently and is always available if we have any questions. Harvard Pilgrim continues to provide us with great coverage.

These comments are a composite of sentiments expressed in our 2019 Voice of the Customer surveys.

Start the conversation

To learn more about partnering with Harvard Pilgrim for your employees’ health insurance, please contact your broker, call us or email our Sales Department with your inquiries.