Employer and Member Experience

At Harvard Pilgrim, new member welcome services and platform + best-in-class customer service = successful, seamless transitions for your company. We serve more than 3 million members so we take this very seriously.

Hear what other businesses like yours say about partnering with Harvard Pilgrim Health Care.

We have enjoyed a great relationship with Harvard Pilgrim for many years. They unfailingly deliver exemplary customer service to our participating employees and are incredibly responsive to our benefit administration team. They are not just a provider, but a great partner. Our experience with them from all user groups consistently exceeds expectations.

- The Kraft Group

Himmel Hospitality Group chooses to work with Harvard Pilgrim Health Care because they continuously provide impeccable service to our company and most valuable resource – our staff.

- Himmel Hospitality

With Harvard Pilgrim, we have plans that fit our members’ needs. Our Harvard Pilgrim plans come with many tools and programs that help our members keep their costs down without reducing their quality of care.


Harvard Pilgrim has provided our employees’ healthcare coverage for the last three years and are strong partners of our organization. Customer service is the best we’ve experienced. They are quick to resolve billing and coverage concerns for our employees.

- Horizons CT

And here are some things that we’ve heard from our members.

Comparing health insurance over my years, I always go back to Harvard Pilgrim. Their response is quick, feel they have my health in my best interest and they’ve proved to offer the best value for my needs.

Harvard Pilgrim health insurance is complete insurance—physical, mental, emotional and filled with kindness. The responsiveness is top notch.

I have always felt like a valued member of my health team. Harvard Pilgrim Health Care is a member of that team. Harvard Pilgrim gives me the confidence that if there is something I need, they will support me.

Harvard Pilgrim is the only insurer I trust. The communication is great and I like the plans I’ve had over the years.

You guys are on top of everything from the care to any billing questions I may have. I don’t ever want to change my insurance. Been with Harvard Pilgrim now for many years.

Harvard Pilgrim offers many ways to help resolve health issues and make good decisions. Having a real person to discuss health concerns is a nice touch. They make me feel more like a client than a statistic.

These comments are a composite of sentiments expressed in our 2021 Voice of the Customer surveys.

Start the conversation

To learn more about partnering with Harvard Pilgrim for your employees’ health insurance, please contact your broker, call us or email our Sales Department with your inquiries.