As part of our continuing efforts to provide superior service to our employers and brokers, over the next several weeks we will be implementing incremental enhancements to our reporting system in order to improve all-around response time and performance.
During this period, your report request response times in Harvard Pilgrim Online Analytics (HPOA) will be optimal between 11 AM and 7 PM. Outside of that window, you may experience slower response times.
We appreciate your patience throughout this process and look forward to completing the enhancements at the earliest possible date.
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