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COVID-19: Broker and employer resource center

Harvard Pilgrim is committed to making sure you have the information you need to navigate the challenges we all face as a result of the COVID-19 pandemic, including how to plan for a return to the worksite.

In addition to our FAQs on health plan coverage and policies, we’ve compiled resources on safety, cleanliness and health practices published by government agencies and other organizations to help guide and assist you in reopening. These are general resources intended for all industries; each industry may require different approaches based on their unique needs and circumstances. Individual decisions on when and how to reopen are made solely by the employer.

Resources for returning to the worksite

Helpful content curated from the Centers for Disease Control and Prevention (CDC) and other organizations to save you time and minimize information overload.

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COVID-19 health plan FAQ

Stay up-to-date with the latest information on Harvard Pilgrim’s COVID-19-related coverage, policies and guidelines.

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Resources for returning to the worksite

Reopening the worksite

Getting the worksite ready

Federal resources

Centers for Disease Control and Prevention (CDC)
National Institute for Occupational Safety and Health (NIOSH)
Occupational Safety and Health Administration (OSHA)
White House/CDC Opening Up America Again

State resources

CT: Business Reopening and Recovery Center
CT: Small Business Reopening Resource Guide
MA: Reopening Massachusetts
MA: When can my business reopen?
ME: Restarting Maine’s Economy
ME: Business Openings and COVID-19 Prevention Checklists
NH: COVID-19 Business Resources
NH: Economic Reopening Task Force

Additional resources

OSHA: Guidance on preparing workplaces for COVID-19 (.pdf)
AIHA: Reopening Guidance for General Office Settings (.pdf)
US Chamber of Commerce


COVID-19 health plan FAQ

Premium credits

Coverage of COVID-19 treatment and testing

Federal deadline extensions

Reduced hours and furloughed workers

COBRA and mini-COBRA

Temporary relaxation of certain underwriting guidelines

Resources for members


Member coverage and care

Visit our member coronavirus page for questions and answers related to coverage for testing and treatment, information about self-care and other resources.

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Supporting our members and our community

Wellness offerings

Harvard Pilgrim has launched a series of complimentary virtual offerings to support members’ well-being–from webinars filled with useful, relevant tips, to live mindfulness sessions led by our team of expert instructors. Classes will be added each week covering subjects from stress to sleep.

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Our Pledge: $3 Million for Relief Efforts

We’ve pledged more than $3 million for COVID-19 relief efforts by supporting community and nonprofit organizations in Connecticut, Maine, Massachusetts and New Hampshire.

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Who to contact

Broker Employer Service Team
For eligibility, billing, benefits and claims
Mon. – Fri.  8:30 a.m. – 5 p.m.
(shutdown for training Wed from 8:30 -10 a.m.)

(800) 424-7285, select option 2

Broker Relations
For credentialing, licensing and commissions
Mon. – Fri. 8:30 a.m. – 5 p.m.

(800) 424-7285, select option 1

Medicare Advantage
8 a.m. – 8 p.m. Mon. – Fri.

Medicare Supplement
Mon., Tues. & Thurs. 8 a.m. – 6 p.m.
Wed. 10 a.m. – 6 p.m.
Fri. 8 a.m. – 5:30 p.m.

(800) 424-7285, select option 3