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COVID-19: Broker and employer resource center

Harvard Pilgrim is committed to making sure you have the information you need to navigate the challenges we all face as a result of the COVID-19 pandemic, including ways to help prevent and reduce the spread of COVID-19 in the workplace.

In addition to our FAQs on health plan coverage and policies, we’ve compiled resources on safety, cleanliness and health practices published by government agencies and other organizations. These are general resources intended for all industries; each industry may require different approaches based on their unique needs and circumstances. Individual decisions on which precautions to take, as well as when and how to reopen, are made solely by the employer.

Worksite health and safety resources

Helpful content curated from the Centers for Disease Control and Prevention (CDC) and other organizations to save you time and minimize information overload.

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COVID-19 health plan FAQ

Stay up-to-date with the latest information on Harvard Pilgrim’s COVID-19-related coverage, policies and guidelines.

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Worksite health and safety resources

Federal resources

Centers for Disease Control and Prevention (CDC)
National Institute for Occupational Safety and Health (NIOSH)
Occupational Safety and Health Administration (OSHA)

State resources

CT: Business Reopening and Recovery Center
CT: Small Business Reopening Resource Guide
MA: Reopening Massachusetts
MA: When can my business reopen?
ME: Restarting Maine’s Economy
ME: Business Openings and COVID-19 Prevention Checklists
NH: COVID-19 Business Resources
NH: Economic Reopening Task Force

Additional resources

OSHA: Guidance on preparing workplaces for COVID-19 (.pdf)
AIHA: Reopening Guidance for General Office Settings (.pdf)
US Chamber of Commerce


COVID-19 health plan FAQ

COVID-19 vaccine

Note: The FDA has attached warnings on the Johnson & Johnson COVID-19 vaccine. Learn more on the vaccine recipient and vaccination provider fact sheets.

Coverage of COVID-19 treatment and testing

COBRA premium assistance (American Rescue Plan Act)

This information reflects Harvard Pilgrim Health Care’s interpretation of relevant statutes and guidance as of October 12, 2021. It is subject to change as further guidance is issued. This does not constitute legal advice. Employers, brokers and consultants should consult with their own legal counsel.

Federal deadline extensions

Reduced hours and furloughed workers

COBRA and mini-COBRA

Temporary relaxation of certain underwriting guidelines

Resources for members


Member coverage and care

Visit our member coronavirus page for questions and answers related to coverage for testing and treatment, information about self-care and other resources.

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Supporting our members and our community

Wellness offerings

Harvard Pilgrim has launched a series of complimentary virtual offerings to support members’ well-being–from webinars filled with useful, relevant tips, to live mindfulness sessions led by our team of expert instructors. Classes will be added each week covering subjects from stress to sleep.

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Our Pledge: $3 Million for Relief Efforts

We’ve pledged more than $3 million for COVID-19 relief efforts by supporting community and nonprofit organizations in Connecticut, Maine, Massachusetts and New Hampshire.

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Who to contact

Broker Employer Service Team
For eligibility, billing, benefits and claims
Monday through Friday from 8:30 a.m. to 5 p.m.
(shutdown for training Wednesdays from 8:30 to10 a.m.)

(800) 424-7285, select option 2

Broker Relations
For credentialing, licensing and commissions
Monday through Friday from 8:30 a.m. to 5 p.m.

(800) 424-7285, select option 1

Medicare Advantage
Monday through Friday from 8 a.m. to 8 p.m.

Medicare Supplement
Mondays, Tuesdays and Thursdays from 8 a.m. to 6 p.m.
Wednesdays from 10 a.m. to 6 p.m.
Fridays from 8 a.m. to 5:30 p.m.

(800) 424-7285, select option 3