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COVID-19: A guide for brokers and employers

Harvard Pilgrim is committed to keeping you up-to-date on policies and news related to COVID-19—so that you can help your clients every step of the way.

From underwriting guidelines and administrative policies to member coverage, here’s the information you need to help you do business during this unprecedented time.


Frequently Asked Questions

Coverage of COVID-19 treatment

Federal deadline extensions

Reduced hours and furloughed workers

COBRA and mini-COBRA

Temporary relaxation of certain underwriting guidelines

Resources for members


Member coverage and care

Visit our member coronavirus page for questions and answers related to coverage for testing and treatment, information about self-care and other resources.

Learn more


Supporting our members and our community

Wellness offerings

Harvard Pilgrim has launched a series of complimentary virtual offerings to support members’ well-being–from webinars filled with useful, relevant tips, to live mindfulness sessions led by our team of expert instructors. Classes will be added each week covering subjects from stress to sleep.

Get started

Our Pledge: $3 Million for Relief Efforts

We’ve pledged more than $3 million for COVID-19 relief efforts by supporting community and nonprofit organizations in Connecticut, Maine, Massachusetts and New Hampshire.

Read more


Who to contact

Broker Employer Service Team
For eligibility, billing, benefits and claims
Mon. – Fri.  8:30 a.m. – 5 p.m.
(shutdown for training Wed from 8:30 -10 a.m.)

(800) 424-7285, select option 2

Broker Relations
For credentialing, licensing and commissions
Mon. – Fri. 8:30 a.m. – 5 p.m.

(800) 424-7285, select option 1

Medicare Advantage
8 a.m. – 8 p.m. Mon. – Fri.

Medicare Supplement
Mon., Tues. & Thurs. 8 a.m. – 6 p.m.
Wed. 10 a.m. – 6 p.m.
Fri. 8 a.m. – 5:30 p.m.

(800) 424-7285, select option 3