Harvard Pilgrim is committed to making sure you have the information you need to navigate the challenges we all face as a result of the COVID-19 pandemic, including how to plan for a return to the worksite.
In addition to our FAQs on health plan coverage and policies, we’ve compiled resources on safety, cleanliness and health practices published by government agencies and other organizations to help guide and assist you in reopening. These are general resources intended for all industries; each industry may require different approaches based on their unique needs and circumstances. Individual decisions on when and how to reopen are made solely by the employer.
Resources for returning to the worksite
Helpful content curated from the Centers for Disease Control and Prevention (CDC) and other organizations to save you time and minimize information overload.
COVID-19 health plan FAQ
Stay up-to-date with the latest information on Harvard Pilgrim’s COVID-19-related coverage, policies and guidelines.
Resources for returning to the worksite
Reopening the worksite
Considerations for reopening
General information on reopening
Resuming business toolkit
Workers at high risk
Guide for small business
Getting the worksite ready
Federal resources
Centers for Disease Control and Prevention (CDC)
National Institute for Occupational Safety and Health (NIOSH)
Occupational Safety and Health Administration (OSHA)
White House/CDC Opening Up America Again
State resources
CT: Business Reopening and Recovery Center
CT: Small Business Reopening Resource Guide
MA: Reopening Massachusetts
MA: When can my business reopen?
ME: Restarting Maine’s Economy
ME: Business Openings and COVID-19 Prevention Checklists
NH: COVID-19 Business Resources
NH: Economic Reopening Task Force
Additional resources
OSHA: Guidance on preparing workplaces for COVID-19 (.pdf)
AIHA: Reopening Guidance for General Office Settings (.pdf)
US Chamber of Commerce
COVID-19 health plan FAQ
COVID-19 vaccine
Will members have to pay cost sharing for the COVID-19 vaccine?
Where will vaccines be administered — at specific sites or in provider offices?
Will the COVID-19 vaccine be covered in full by an employer’s plan, or will it be covered in full by the government?
Coverage of COVID-19 treatment and testing
Is Harvard Pilgrim covering COVID-19 treatment costs for members?
How long will this policy coverage last?
Does this policy apply to high-deductible health plans?
Why is Harvard Pilgrim doing this?
What is Harvard Pilgrim’s policy on the coverage of COVID-19 testing costs?
Are at-home COVID-19 tests covered?
Federal deadline extensions
Reduced hours and furloughed workers
COBRA and mini-COBRA
Temporary relaxation of certain underwriting guidelines
Will Harvard Pilgrim allow special enrollment periods for employers with Section 125 cafeteria plans?
Can groups waive probationary waiting periods?
If the employer lays someone off because of COVID-19, then rehires them and the member re-enrolls, will their deductible reset or will it pick up where they left off?
How is Harvard Pilgrim assisting employers impacted by COVID-19 maintain coverage?
Is Harvard Pilgrim relaxing its minimum participation requirements?
Resources for members
How is Harvard Pilgrim supporting member well-being during the COVID-19 pandemic?
Are there any help lines for members who may need emotional support due to the COVID-19 pandemic?
Member coverage and care
Visit our member coronavirus page for questions and answers related to coverage for testing and treatment, information about self-care and other resources.
Supporting our members and our community
Wellness offerings
Harvard Pilgrim has launched a series of complimentary virtual offerings to support members’ well-being–from webinars filled with useful, relevant tips, to live mindfulness sessions led by our team of expert instructors. Classes will be added each week covering subjects from stress to sleep.
Our Pledge: $3 Million for Relief Efforts
We’ve pledged more than $3 million for COVID-19 relief efforts by supporting community and nonprofit organizations in Connecticut, Maine, Massachusetts and New Hampshire.
Who to contact
Broker Employer Service Team
For eligibility, billing, benefits and claims
Mon. – Fri. 8:30 a.m. – 5 p.m.
(shutdown for training Wed from 8:30 -10 a.m.)
(800) 424-7285, select option 2
Broker Relations
For credentialing, licensing and commissions
Mon. – Fri. 8:30 a.m. – 5 p.m.
(800) 424-7285, select option 1
Medicare Advantage
8 a.m. – 8 p.m. Mon. – Fri.
Medicare Supplement
Mon., Tues. & Thurs. 8 a.m. – 6 p.m.
Wed. 10 a.m. – 6 p.m.
Fri. 8 a.m. – 5:30 p.m.
(800) 424-7285, select option 3