MyConnect for BILH

Available AT NO COST to all BILH employees and family members

BILH

Personalized support along your health care journey

With MyConnect, your Member Advocate team is your direct connection with Harvard Pilgrim. Whether you have questions about benefits, need help finding care, or you’re trying to meet your healthy lifestyle goals, you’ll have one-on-one support, so the focus is always on your needs.

You can now chat with your Member Advocate team through your Harvard Pilgrim online account!

Your Member Advocate team can:

  • Explain your BILH plan options during Open Enrollment, so you can choose the plan that best suits you and your family
  • Find BILH primary care providers (PCPs) and specialists for you and schedule an appointment
  • Answer questions about coverage and claims
  • Find behavioral health services
  • Prepare for medical appointments by checking the status of a pre-authorization or referral, and coordinate your care
  • Connect you with our clinical care team of nurses, social workers, pharmacists and care coordinators
mobile app chat

Connecting with us just got easier

You can now chat with us through your secure Harvard Pilgrim member account — the same place where you access your plan information, claims, provider directory and more. Send a message anytime, and a Member Advocate will respond within one business day. No chatbots. Just real humans who understand your plan and benefits.

Just log in and click “Chat with us” at the top of your home page.

Log in now to chat
young woman looking at her mobile phone

Prefer to speak by phone?

Call 866-623-0184

Monday, Tuesday, Thursday: 8 a.m. – 6 p.m.
Wednesday: 10 a.m. – 6 p.m.
Friday: 8 a.m. – 5:30 p.m.