COVID-19: Your Guide to Care

About to get a vaccine. Looking for ways to cope with stress and anxiety. Under treatment for COVID-19. We’re here to guide you every step of the way.

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Getting vaccinated is the best way to protect yourself and others against COVID-19. Here are some other important ways to slow the spread from the U.S. Centers for Disease Control and Prevention (CDC).

Frequently Asked Questions

COVID-19 vaccine

Benefits & coverage

Coverage will be provided in accordance with plan requirements. Some employers are self-insured and may offer different coverage.

When to seek care

Well-being offerings

Living Well at Home

Our well-being programs are here for you when you need them the most. Our virtual offerings include live mini meditation sessions and webinars that cover topics from working well at home to how to get a better night’s sleep. All are available at no cost to you.

Get started

Stuck at Home (Together)

During these uncertain times social connection is more important than ever. Stuck at home (Together) offers a creative way to help you sustain social connections while reducing some of the stress and anxiety that you may be experiencing.

Learn more

Clinical Care Team

We’re here for our members who have chronic conditions or complex health needs and want or need to talk to a member of our care team. We have health coaches, social workers and nurses ready to help you manage you and/or your family members’ health during this pandemic and beyond. Call (866) 750-2068 to get started.

Emotional support

If you are experiencing anxiety, depression, relationship issues and other emotional challenges, Harvard Pilgrim offers several ways to find support.

  • Emotional Support Help Line | (866) 342-6892
    Help with managing anxiety or stress
    Staffed by behavioral health clinicians
    Interpreter service available
  • Substance Use Treatment Help Line | (855) 780-5955
    Connect with an in-network provider within 24 hours
    Staffed by recovery advocates and licensed clinicians
    Interpreter service available
  • Behavioral Health Access Center | (888) 777-4742
    Help with finding available providers, virtual visits (telehealth) and Express Access providers, who offer routine appointments within five business days of request
    Staffed by licensed care advocates
    Language assistance available
  • National Suicide Prevention Lifeline | (800) 273-TALK (8255); TTY: (800) 273-8255
    Free and confidential support 24/7
    Prevention and crisis resources for you or your loved ones
    Available in English and Spanish
  • Download the Sanvello mobile app from Google Play or iTunes and use your Harvard Pilgrim ID number for complimentary access to the premium version. Use it to track your daily mood, learn coping tools, experience guided journeys, get personalized progress and connect with others.
  • We also offer behavioral health virtual visits. Find a virtual provider*.
  • Another virtual option for behavioral health support is Doctor on Demand**.
  • If you are experiencing a crisis or emergency, you should always call 911 or go to the nearest emergency facility right away.

*Medicare Enhance and Medicare Supplement members check with your providers that accept Medicare to see if they offer telehealth.
**Doctor on Demand is not available to Medicare Enhance or Medicare Supplement members.

Supporting our community

Our Pledge: $3 Million for Relief Efforts

We’ve pledged more than $3 million for COVID-19 relief efforts by supporting community and nonprofit organizations in Connecticut, Maine, Massachusetts and New Hampshire.

Read more

Helping restaurants help those in need

The Harvard Pilgrim Health Care Foundation is giving close to $100,000 to support COVID-19 relief meal delivery projects in the region. The funding will help feed those in need and help people get back to work.

Learn more about the New Bedford COVID-19 Relief Meal Delivery Project
Learn more about the Manchester COVID-19 Relief Meal Delivery Project

Who to contact

Benefits and coverage:

(888) 333-4742 (TTY: 711)
Mondays, Tuesdays and Thursdays from 8 a.m. to 6 p.m.
Wednesdays from 10 a.m. to 6 p.m.
Fridays from 8 a.m. to 5:30 p.m.

Medicare Advantage Plan:

(888) 609-0692
8 a.m. – 8 p.m.
Oct. 1 – March 31: 7 days a week
April 1 – Sept. 30: Monday – Friday

Medicare Supplement Plan:

(877) 907-4742 (TTY: 711)
Mondays, Tuesdays and Thursdays from 8 a.m. to 6 p.m.
Wednesdays from 10 a.m. to 6 p.m.
Fridays from 8 a.m. to 5:30 p.m.

Health plan support and clinical coordination:

Call (866) 750-2068 to speak to a nurse care manager.

Hours of operation are 8:30 a.m. – 5 p.m., Monday through Friday. If you are not feeling well, please contact your primary care provider to discuss active symptoms.