COVID-19: Your Guide to Care

Social distancing. Self-quarantined. Seeking care. Awaiting test results. Being treated. We’re here to guide you every step of the way.

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Stay safe. If you need to see a doctor, call first. Many providers that you have always seen in person are now offering appointments over the phone. If your doctor or urgent care facility doesn’t offer phone or video visits, you have access to telemedicine through other providers.

Try the CDC’s symptom checker to help you make decisions about seeking appropriate care.

Frequently Asked Questions

COVID-19: protect yourself

Benefits & coverage

Coverage will be provided in accordance with plan requirements. Some employers are self-insured and may offer different coverage.

Prescription drug coverage

When to seek care

COVID-19 treatments

Additional Resources

Well-being offerings

Living Well at Home

Our well-being programs are here for you when you need them the most. Our virtual offerings include live mini meditation sessions and webinars that cover topics from working well at home to how to get a better night’s sleep. All are available at no cost to you.

Get started

Stuck at Home (Together)

During these uncertain times social connection is more important than ever. Stuck at home (Together) offers a creative way to help you sustain social connections while reducing some of the stress and anxiety that you may be experiencing.

Learn more

Clinical Care Team

We’re here for our members who have chronic conditions or complex health needs and want or need to talk to a member of our care team. We have health coaches, social workers and nurses ready to help you manage you and/or your family members’ health during this pandemic and beyond. Call 866-750-2068 to get started.

Emotional support

During this uncertain time of social isolation, many are experiencing anxiety, depression, relationship issues and other emotional challenges. Harvard Pilgrim offers several ways to find support.

  • Our partner, United Behavioral Health (UBH), offers an Emotional Support Health Line staffed by clinicians 24/7: (866) 342-6892.
  • Download the Sanvello mobile app from Google Play or iTunes and use your Harvard Pilgrim ID number for complimentary access to the premium version. Use it to track your daily mood, learn coping tools, experience guided journeys, get personalized progress and connect with others.
  • If you are a member with urgent questions or need to get started with a behavioral health provider, our Behavioral Health Access Center is available 24/7 and staffed by licensed care advocates: (888) 777-4742.
  • We also offer routine behavioral health “virtual” visits for online counseling at no additional cost to our members. Find a virtual provider.
  • Another virtual option, for both routine and occasional behavioral health support, is Doctor on Demand.
  • If you are experiencing a crisis or emergency, you should always call 911 or go to the nearest emergency facility right away.

Supporting our community

Our Pledge: $3 Million for Relief Efforts

We’ve pledged more than $3 million for COVID-19 relief efforts by supporting community and nonprofit organizations in Connecticut, Maine, Massachusetts and New Hampshire.

Read more

Helping restaurants help those in need

The Harvard Pilgrim Health Care Foundation is giving close to $100,000 to support COVID-19 relief meal delivery projects in the region. The funding will help feed those in need and help people get back to work.

Learn more about the New Bedford COVID-19 Relief Meal Delivery Project
Learn more about the Manchester COVID-19 Relief Meal Delivery Project

Who to contact

Benefits and coverage:

(888) 333-4742
Monday, Tuesday and Thursday 8 a.m. – 6 p.m.
Wednesday 10 a.m. – 6 p.m.
Friday 8 a.m. – 5:30 p.m.

Medicare Advantage Plan:

(888) 609-0692
8 a.m. – 8 p.m.
Oct. 1 – March 31: 7 days a week
April 1 – Sept. 30: Monday – Friday

Medicare Supplement Plan:

(877) 907-4742
Monday, Tuesday and Thursday 8 a.m. – 6 p.m.
Wednesday 10 a.m. – 6 p.m.
Friday 8 a.m. – 5:30 p.m.
TTY: 711

Health plan support and clinical coordination:

Call (866) 750-2068 to speak to a nurse care manager.

Hours of operation are 8:30 a.m. – 5 p.m., Monday through Friday. If you are not feeling well, please contact your primary care provider to discuss active symptoms.