Coronavirus: Your Guide to Care

Social distancing. Self-quarantined. Seeking care. Awaiting test results. Being treated. We’re here to guide you every step of the way.

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Stay safe. If you need to see a doctor, call first. Many providers that you have always seen in person are now offering appointments over the phone. If your doctor or urgent care facility doesn’t offer phone or video visits, you have access to telemedicine through other providers.

Try the CDC’s symptom checker to help you make decisions about seeking appropriate care.


Frequently Asked Questions

COVID-19: protect yourself

Benefits & coverage

When to seek care

COVID-19 treatments

How to treat existing health conditions during COVID-19 outbreak

Additional Resources

Information for our brokers & employers


Supporting our community

Wellness offerings

Our well-being programs are here for you when you need them the most. Our virtual offerings include live mini meditation sessions and webinars that cover topics from working well at home to how to get a better night’s sleep. All are available at no cost to you.

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Our Pledge: $3 Million for Relief Efforts

We’ve pledged more than $3 million for COVID-19 relief efforts by supporting community and nonprofit organizations in Connecticut, Maine, Massachusetts and New Hampshire.

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Who to contact

Benefits and coverage:

(888) 333-4742
Monday, Tuesday and Thursday 8 a.m. – 6 p.m.
Wednesday 10 a.m. – 6 p.m.
Friday 8 a.m. – 5:30 p.m.

Medicare Advantage Plan:

(888) 609-0692
8 a.m. – 8 p.m.
Oct. 1 – March 31: 7 days a week
April 1 – Sept. 30: Monday – Friday

Medicare Supplement Plan:

(877) 907-4742
Monday, Tuesday and Thursday 8 a.m. – 6 p.m.
Wednesday 10 a.m. – 6 p.m.
Friday 8 a.m. – 5:30 p.m.
TTY: 711

Health plan support and clinical coordination:

Call (866) 750-2068 to speak to a nurse care manager.

Hours of operation are 8:30 a.m. – 5 p.m., Monday through Friday. If you are not feeling well, please contact your primary care provider to discuss active symptoms.