Enhanced member service
We can offer a service experience that goes beyond the basics with enhanced service and engagement models.
Harvard Pilgrim offers forward-thinking employee health benefits and nationwide coverage to help you attract and retain the brightest minds, as well as enhance your employees’ reward programs.
We’re a local, nonprofit health and well-being organization that’s been in business since 1969. More than 1 million members count on Harvard Pilgrim for their health care coverage.
Our behavioral health service navigation program has a 90% satisfaction rate.
Offerings include support for menopause, fertility/infertility, parenting and caregiving.
Our account teams make your goals their priority and get to know what matters most to your company. Across our book of business, we retain 90% of our accounts year over year.
Our best-in-class SmartStart program helps you and your employees make a hassle-free switch to Harvard Pilgrim.
A wide array of wellness reimbursements from childbirth classes to fitness, plus exclusive member savings to encourage healthy eating, physical fitness and more.
"Our employees never have questions or concerns about their health care coverage. Working with Harvard Pilgrim is simple, and invoicing is easy. Customer service is always helpful. That’s why I would recommend Harvard Pilgrim to others without hesitation."
– Satisfied Harvard Pilgrim client
All statistics are based on internal data as of August 2025.