Prior Authorization
Medical Necessity Guidelines
Access our commercial medical necessity guidelines and authorization policies here.
Referral, Notification and Admin. Policies
Refer to our Provider Manual policies outlining referral, notification, and prior authorization procedures.
Vendor Programs
Reference information on our vendor partners who conduct utilization management for certain services.
Referral/Auth./Notification Quick Reference Guide
Resource tool for standard commercial HMO, POS, and PPO products, indicating which services may require referral, authorization, or notification.
HPHConnect
HPHConnect is Harvard Pilgrim’s highly acclaimed Web-based transaction service for our commercial plans. It’s free, available 24/7, and is HIPAA-compliant. Here you can submit batch claim files, verify patient eligibility, send/receive specialty referrals, submit authorization requests, and more.
Key Contacts
Provider Service Center (commercial):
800-708-4414
Referral and Authorization Requests:
800-708-4414
Care Management
888-888-4742, x 31035
E-Services/EDI-Direct:
800-708-4414 (Option 1; then 3)
E-Services/HPHConnect Service Center:
800-708-4414 (Option 1; then 6)
Email: provider_ebusiness_services@point32health.org