Billing and Reimbursement
Review our commercial Payment Policies for a variety of services.
Claims Information and Policies
Information on claims submission and resources for paper and electronic claims.
Refer to our commercial appeals policies and information on filing limits.
Access our library of forms for commercial plans.
Sign up for electronic funds transfer for convenient reimbursement.
No Surprise Act Provider Payment Disputes
Information for out-of-network provider payment disputes related to claims that qualify for No Surprise Act protections.
HPHConnect is Harvard Pilgrim’s highly acclaimed Web-based transaction service for our commercial plans. It’s free, available 24/7, and is HIPAA-compliant. Here you can submit batch claim files, verify patient eligibility, send/receive specialty referrals, submit authorization requests, and more.
Provider Service Center (commercial):
888-888-4742, x 31035
800-708-4414 (Option 1; then 3)
E-Services/HPHConnect Service Center:
800-708-4414 (Option 1; then 6)