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Coronavirus Information for Providers

Harvard Pilgrim is committed to supporting our members and providers during this global pandemic. We’re continually assessing and adapting our policies and business operations as needed to aid in preventing the spread of the COVID-19, ensuring that members can quickly and easily access any necessary testing and treatment for the virus, and supporting providers in delivering this important care. Please refer to our resources for more information.

Provider Information Sheet

Answers to questions on coverage, coding/billing, telemedicine, pharmacy, and more.

COVID-19 Drive-thru Testing Available in Quincy

Learn more about our drive-thru COVID-19 testing site — established in a partnership between the Harvard Pilgrim Health Care Foundation and ConvenientMD. The testing site has availability and is open to any Massachusetts patients (including patients who are not Harvard Pilgrim members) who meet the testing guidelines.

Commercial Interim Telemedicine/Telehealth Payment Policy (COVID-19 Pandemic)

Harvard Pilgrim is emphasizing telemedicine/telehealth to members and expanding the scope of our coverage; refer to this interim policy for guidance on coverage and billing.

Expedited credentialing and enrollment process

Instructions on how to utilize our expedited credentialing and enrollment process to bring clinicians onboard quickly to address the COVID-19 public health emergency.

Harvard Pilgrim’s coronavirus microsite

Tips to help protect yourself, as well as links to CDC and state health departments.



News & Updates
Tufts Health Plan and Harvard Pilgrim Health Care sign definitive agreement to combine organizations
Keep Directory Information Up to Date

Medicare Advantage Plans
Important resources on StrideSM (HMO)

Resources for Providers
Resources for NIA Authorization Programs
Weight Loss Surgery Centers of Excellence
Ethics Program

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