Insights and Updates for Providers

March 2024
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Highlights

Point32Health to Acquire Health New England

We’re pleased to announce that Point32Health, the not-for-profit parent company of Harvard Pilgrim Health Care and Tufts Health Plan, has signed a definitive agreement with Baystate Health to acquire its subsidiary, Health New England.

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Oral formula authorization request update

Contrary to a previous communication, Point32Health requests that DME providers please continue to request authorization for oral formula by identifying the number of units of formula they intend to dispense over the course of the date span on the authorization.

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User role names change in HPHConnect

We’re updating the names of some of the user roles in HPHConnect to enhance the experience for users and help providers and office staff better understand the roles associated with their HPHConnect account.

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Additional Information

Join the Network

Learn more about participating in Harvard Pilgrim’s exceptional provider network

Network information

Our Products

Familiarize yourself with Harvard Pilgrim’s wide range of plans

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E-Business

Our electronic transaction capabilities make doing business with us quick and efficient

E-tools

COVID-19 Provider Resources

You’ll find the latest provider updates on COVID-19 related policies, coverage, and reimbursement here.

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Provider Training and Events

Learn about upcoming webinars and office manager meetings, watch 3-minute video training sessions, and access training guides and resources. Plus share your feedback to help us create new events and tools geared to your needs.

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What’s Ahead at Point32Health: Integration Updates

Harvard Pilgrim Health Care and Tufts Health Plan combined under the parent organization Point32Health on Jan. 1, 2021. Refer to this FAQ to learn about the work we have done in transitioning our processes and products — and our plans for what’s ahead.

Refer this FAQ