Harvard Pilgrim is committed to supporting our members and providers during this global
pandemic. We’re continually assessing and adapting our policies and business operations as needed
to aid in preventing the spread of the COVID-19, ensuring that members can quickly and easily
access any necessary testing and treatment for the virus, and supporting providers in delivering
this important care. Please refer to our resources for more information.
Provider Information Sheet
Answers to questions on coverage, coding/billing, telemedicine, pharmacy, and more.
Commercial Interim Telemedicine/Telehealth Payment Policy
Harvard Pilgrim is emphasizing telemedicine/telehealth to members and expanding the scope of
our coverage; refer to this interim policy for guidance on coverage and billing.
Expedited credentialing and enrollment process
Instructions on how to utilize our expedited credentialing and enrollment process to bring
clinicians onboard quickly to address the COVID-19 public health emergency.
Harvard Pilgrim’s coronavirus microsite
Tips to help protect yourself, as well as links to CDC and state health departments.