This plan gives adult members age 19+ the choice between a virtual primary care provider (PCP) through Doctor On Demand or an-office based PCP from Harvard Pilgrim’s full New England HMO network.
Adult members 19+ can choose one of two primary care options that works for them:
- Virtual: You have 24/7 access to PCPs through virtual visits with Doctor On Demand. Once you choose a Doctor On Demand virtual PCP, all visits take place virtually through video and voice communication via your smartphone, tablet or computer — in real time.Your virtual PCP or office-based PCP will refer you when you need specialist consultations, labs, X-rays and immunizations. Referrals are required for most specialist visits, and members will access Harvard Pilgrim’s HMO network.
- Office-based: You select a PCP from Harvard Pilgrim’s HMO network and receive office-based care from your PCP.
Members under the age of 19 must select a Harvard Pilgrim HMO network PCP and continue to receive office-based care. They’ll always pay the lowest cost sharing.