Urgent Care Options

If you need medical care for an injury or illness that is not life-threatening, and your primary care provider’s office isn’t open, you have options other than the emergency room (ER), such as convenience care clinics, telemedicine through Doctor On Demand, and urgent care centers.

Is it life threatening?

If you think you’re having a medical emergency, call 911 or go to the nearest ER.

Common medical emergencies that should be treated in an ER include:

  • Choking
  • Convulsions
  • Heart attack
  • Loss of consciousness
  • Major blood loss
  • Seizures
  • Severe head trauma
  • Shock
  • Stroke

Doctor on Demand - Urgent Care Virtual Visit

You can see a doctor using live video on your smartphone, tablet or computer.     

By downloading the app or setting up an account, you can get care without leaving your location. Doctor on Demand connects you to a board-certified physician in minutes  (availability is more limited during overnight hours) to receive treatment for illnesses or  injuries that require immediate attention, but are not life threatening.

Common symptoms treated:

  • Cold & Flu
  • Asthma & Allergies
  • Bronchitis
  • Sinus issues
  • Upset Stomach
  • Rashes
  • Skin Issues
  • UTIs
  • Eye Issues

Cost:
On most plans, members are responsible for paying the PCP office visit or lowest tier cost share for each visit. Referrals and/or authorizations are not required.

Download the free app for your mobile device: 

Or,  create an account at Doctor On Demand.

Convenience care clinics

Also known as walk-in clinics or retail clinics (such as MinuteClinic), convenience care clinics provide walk-in care for common illnesses. They are typically staffed by board-certified nurse practitioners and offer availability during evenings and weekends, seven days a week.*

Common symptoms treated include:

  • Bronchitis
  • Ear infections
  • Eye infections
  • Strep throat
  • Skin conditions like poison ivy and ringworm

Cost:
This is a lower-cost alternative to an ER visit and you will be responsible for paying your standard PCP office visit cost share.

To be covered by Harvard Pilgrim, you must go to one of our participating providers. Under Specialty, select Convenience Care Clinic.

* Clinic hours, capabilities and types of services may vary depending on the provider location. Be sure to call and ask before you go.

Urgent care centers

Urgent care centers are walk-in freestanding facilities.

Urgent care centers provide walk-in service and are typically staffed by physicians, nurse practitioners and physician assistants. They offer availability during evenings and weekends, seven days a week.*

Common symptoms treated include:

  • Burns
  • Rashes
  • Bites
  • Cuts
  • Bruises
  • Infections
  • Coughs, cold and flu
  • Minor injuries
  • Respiratory infections
  • Sprains and strains

Cost:
You'll typically be responsible for paying a copayment for urgent care. Depending on your plan, the copayment may be higher than for an office visit or a convenience care clinic visit.

* Center hours, capabilities and types of services may vary depending on the provider location. Be sure to call and ask before you go.

To be covered by Harvard Pilgrim, you must get care at a participating providers. At this link, select your plan, then click Other Care Providers under Search by Provider Type. Under Specialty, select Urgent Care Center.