Urgent Care Options

Visiting the ER is time consuming and expensive. But did you know that according to NEHI, the New England Health Institute, 56% of all visits are avoidable?

We all have minor illnesses and accidents. There are times when we definitely need care right away, but it’s not life threatening. Harvard Pilgrim offers a variety of options for you to get care in a different setting than the ER, no matter where you live or work, that will save you time and money.

For further contest rules, please jump to Doctor on Demand section below.


Is it life threatening?

If you think you’re having a medical emergency, call 911 or go to the nearest ER.

Common medical emergencies that should be treated in an ER include:

  • Choking
  • Convulsions
  • Heart attack
  • Loss of consciousness
  • Major blood loss
  • Seizures
  • Severe abdominal pain
  • Severe head trauma
  • Shock
  • Stroke

Primary care provider (PCP)

See if you can get a same-day appointment.

If you seek care outside your PCP office, please request that the provider share documentation with your PCP to better manage your care.

Don't have a PCP? Visit our provider look up tool to search for PCPs near you.

Doctor On Demand - Urgent Care Virtual Visit

You can see a doctor using live video on your smartphone, tablet or computer.     

By downloading the app or setting up an account, you can get care without leaving your location. Doctor On Demand connects you to a board-certified physician in minutes  (availability is more limited during overnight hours) to receive treatment for illnesses or  injuries that require immediate attention, but are not life threatening. Some provider offices offer virtual visits. Ask your PCP about offerings.

Common symptoms treated:

  • Cold & Flu
  • Asthma & Allergies
  • Bronchitis
  • Sinus issues
  • Upset Stomach
  • Rashes
  • Skin Issues
  • UTIs
  • Eye Issues

On most plans, members are responsible for paying the PCP office visit or lowest tier cost share for each visit. Referrals and/or authorizations are not required.

Download the free app for your mobile device: 

Or,  create an account at Doctor On Demand.

*This contest runs from Nov 1st - Dec 1st, 2019. 50 members will win a $50 Amazon gift card. For regulatory purposes, in New Hampshire, this is open to all consumers and in Massachusetts, Maine and Connecticut, a participant must be a Harvard Pilgrim member. Winners will be notified within one month of the drawing by email. A valid email must be associated with your account when downloading the Doctor on Demand app. You must be 18 years or older and a legal resident of the United States to be eligible to win. The winners will be responsible for any applicable taxes or meeting other regulatory requirements. Please check with a tax consultant. Harvard Pilgrim is not responsible for lost, misdirected, incomplete or incorrect entries. Harvard Pilgrim reserves the right, in its sole discretion, to void the entry of any entrant who Harvard Pilgrim believes has attempted to tamper with or impair the administration, security, fairness or proper participation in this drawing.*

Convenience care clinics

Also known as walk-in clinics or retail clinics (such as MinuteClinic), convenience care clinics provide walk-in care for common illnesses. Click here to look up participating providers near you. They are typically staffed by board-certified nurse practitioners and offer availability during evenings and weekends, seven days a week.*

Common symptoms treated include:

  • Bronchitis
  • Ear infections
  • Eye infections
  • Strep throat
  • Skin conditions like poison ivy and ringworm

This is a lower-cost alternative to an ER visit and you will be responsible for paying your standard PCP office visit cost share.

To be covered by Harvard Pilgrim, you must go to one of our participating providers. Under Specialty, select Convenience Care Clinic.

* Clinic hours, capabilities and types of services may vary depending on the provider location. Be sure to call and ask before you go.

Urgent care centers

Urgent care centers are walk-in freestanding facilities.

Urgent care centers provide walk-in service and are typically staffed by physicians, nurse practitioners and physician assistants.  Click here to look up participating providers near you. They offer availability during evenings and weekends, seven days a week.*

Common symptoms treated include:

  • Burns
  • Rashes
  • Bites
  • Cuts
  • Bruises
  • Infections
  • Coughs, cold and flu
  • Minor injuries
  • Respiratory infections
  • Sprains and strains

You'll typically be responsible for paying a copayment for urgent care. Depending on your plan, the copayment may be higher than for an office visit or a convenience care clinic visit.

* Center hours, capabilities and types of services may vary depending on the provider location. Be sure to call and ask before you go.

To be covered by Harvard Pilgrim, you must get care at a participating providers. At this link, select your plan, then click Other Care Providers under Search by Provider Type. Under Specialty, select Urgent Care Center.