Mobile terms and conditions

Text messages

If you provide your cell phone number to Harvard Pilgrim Health Care (“Harvard Pilgrim”), you will have elected (i.e., "opted-in") to receive information about your membership, including alerts, services and health or benefit information that may be useful to you.1 

Please be aware that text messages are not sent securely. Do not reply to text messages sent by Harvard Pilgrim with any personal or health information. Harvard Pilgrim cannot guarantee the confidentiality or security of an information sent via text message.

By opting in to receive text messages from Harvard Pilgrim, you consent to receive mobile texts using an automatic telephone dialing system. Please note that consent to receive text messages from Harvard Pilgrim is not required as a condition to receiving services or health or benefit information. 

You have the right to opt-out of receiving text messages from Harvard Pilgrim. Text STOP to 94748 to stop receiving messages from Harvard Pilgrim. You will receive a text confirming that you have elected to stop using this service. You may also contact Member Services by phone at (888) 333-4742, TTY: 711. 

For help or more information, text HELP to 94748.
Members: (888) 333-4742
Brokers: (800) 424-7285

We are able to deliver text messages to the following wireless carriers:

  • ACS Wireless 
  • Appalachian Wireless
  • AT&T
  • Bluegrass Cellular
  • Boost
  • C-Spire Wireless (formerly Cellsouth)
  • Carolina West Wireless
  • Cellcom
  • Cellular One of East Central Illinois
  • Cincinnati Bell Wireless
  • Cricket
  • Cross (dba Sprocket)
  • Duet IP
  • Element Mobile
  • EpicTouch
  • GCI Communications
  • Golden State
  • Hawkeye (Chat Mobility)
  • Hawkeye (NW Missouri Cellular)
  • Illinois Valley Cellular
  • Immix (Keystone Wireless/PC Management)
  • Inland Cellular
  • iWireless
  • Leaco
  • MetroPCS
  • Mobi PCS (Coral Wireless LLC)
  • Mosaic
  • MTPCS/Cellular One (Cellone Nation)
  • Nemont/Sagebrush
  • Nex-Tech Wireless
  • nTelos
  • Panhandle Telecommunications
  • Peoples Wireless
  • Pioneer
  • Plateau
  • Revol Wireless
  • Rina — All West
  • Rina — Cambridge Telecom Coop
  • Rina — Custer
  • Rina — Eagle Valley Comm
  • Rina — Farmers Mutual Telephone Co.
  • Rina — Manti
  • Rina — Nucla Nutria Telephone Co.
  • Rina — Silver Star
  • Rina — South Central Comm
  • Rina — Syringa
  • Rina — UBET
  • South Canaan/CellularOne of NEPA
  • Sprint
  • T-Mobile®2
  • Thumb Cellular
  • Union Wireless
  • United
  • U.S. Cellular
  • Verizon Wireless 
  • Viaero Wireless
  • Virgin Mobile 
  • West Central Wireless

Your privacy is very important to us. Please review our Notice of Privacy Practices for more information about how we collect, use and safeguard your information. Important contact information is included in the notice should you need to reach us.

Disclosures

1 Frequency of messages will vary. Message and data rates may apply to any messages sent to you from Harvard Pilgrim and to Harvard Pilgrim from you. If you have questions about your message or data rates, contact your wireless carrier directly.
2 T-Mobile is not liable for delayed or undelivered messages.