Mobile terms and conditions

A great way to understand your plan and stay up to date on plan offerings, discounts, and more is to receive text message notifications from Harvard Pilgrim via MyWire.

Text messages

When you provide your mobile phone number to Harvard Pilgrim Health Care (Harvard Pilgrim), you are electing — or “opting in” — to get text message notifications with information on exclusive member discounts and perks, including alerts about services and health or benefit information that may be useful to you.1,2 

Mobile texts are sent using an automatic telephone dialing system. Do not reply to text messages you receive from Harvard Pilgrim, especially with any personal or health information. The automated system is not monitored, and Harvard Pilgrim cannot guarantee the confidentiality or security of any information you send us via SMS text.

Information on plan offerings, discounts, and more will be posted on the secure MyWire feed, which you can access from the link provided in your text message notification.

By providing your mobile phone number to Harvard Pilgrim, you are opting in to receive mobile texts using an automatic telephone dialing system. Please note that agreeing to receive texts from Harvard Pilgrim is not required as a condition for receiving services or health or benefit information.

You have the right to opt out of receiving texts from Harvard Pilgrim. Text STOP to 79214 to stop receiving messages. You will get a text confirming that you have elected to stop using this service. You may also call Member Services at 888-333-4742 (TTY: 711).

To ask for help or to get more information, text HELP to 79214. You may also call Member Services at 888-333-4742 (TTY: 711).

Some mobile phones and/or mobile phone carriers automatically block text messages sent from short codes. (Note: Short codes are the short group of numbers, much shorter than phone numbers, that are used to send texts. For example, the Harvard Pilgrim short code is 79214). To make sure you can send texts to, and receive texts from, Harvard Pilgrim, please enable short code texting in the settings of your mobile phone. If you need assistance, please contact your mobile phone carrier (e.g., AT&T Wireless, Verizon Wireless) directly.

Your privacy is very important to us. Please review our Notice of Privacy Practices for information about how we collect, use and safeguard your information, as well as for contact information if you need to reach us.


1 MyWire is available to select members when enrolled. Harvard Pilgrim’s MyWire communications are delivered in partnership with Relay Network, LLC — a separate and independent company from Harvard Pilgrim that provides this digital service.
2 Frequency of messages will vary. Message and data rates may apply to any messages sent to you from Harvard Pilgrim and to Harvard Pilgrim from you. If you have questions about your message or data rates, contact your wireless carrier directly.