Virtual-First Product Coming to NH and ME

Beginning on July 1, 2021, Harvard Pilgrim will offer the innovative virtually based network product SimplyVirtualSM HMO for employer groups in New Hampshire and Maine.

SimplyVirtualSM HMO, which is currently offered in Connecticut, features a virtual-first care model and gives members 24/7 access to PCPs through virtual visits with our partner, Doctor On Demand.

Members ages 19 and older select a PCP from Doctor On Demand’s network and access their PCP through real-time video visits using the Doctor On Demand app or website. Virtual PCPs refer members for any necessary office-based care, such as labs, x-rays, immunizations, and specialist visits. Members under age 19 select from Harvard Pilgrim’s network of PCPs and continue to receive office-based care. All specialists in Harvard Pilgrim’s network are considered in-network for SimplyVirtualSM HMO members of all ages, and are eligible to render care with a referral in accordance with existing Harvard Pilgrim referral policies.

You can recognize members with SimplyVirtualSM HMO by their ID cards; for further information, refer to the Member Identification Cards policy in Harvard Pilgrim’s online Provider Manual.

Publication Information

Helen Connaughton,
Director, Network Operations

Annmarie Dadoly,

Joseph O’Riordan,

Kristin Edmonston,
Production Coordinator