Behavioral health services are managed through an arrangement with United Behavioral Health, Inc. d/b/a Optum, a national leader in managing high quality behavioral health care programs for commercial and Medicare populations. Under this agreement, UBH is responsible for management of the following:
- Credentialing and re-credentialing of behavioral health providers
- Utilization management (including authorization and referral management) of behavioral health benefits
- Behavioral health provider network development and management
- Administration of behavioral health care benefits, including member services
For assistance, please contact Harvard Pilgrim’s Behavioral Health Access Center at 888-777-4742 or access Optum’s Provider Express website for clinical and administrative resources, including the Prior Authorization of Service and the Contact Us (for provider assistance) sections.
Members and providers may also access Optum’s Live and Work Well website for more information on behavioral health benefits.