Specialty Pharmacy Program

We’re here to support you and our members with specialty drug needs. You may contact our specialty pharmacy — CVS Specialty — in one of the following ways:

Phone: 1-800-237-2767 from 7:30 a.m. to 9 p.m. (ET) Monday through Friday
Fax: 1-800-323-2445
e-Prescribe: CVS Specialty

Our Specialty Pharmacy Program provides personalized service and care, and aims to reduce the cost of specialty medications. It offers:

  • Emergency overnight or same day delivery via mail or courier
  • In-store pick-up at a CVS retail location
  • Around-the-clock telephone access to nurses and clinical pharmacists
  • Educational materials

Information on self-administered medications

  • New prescriptions are ordered by the physician for shipment directly to the patient’s home, office or to a CVS retail location. When CVS Specialty receives the complete prescription information, they will contact the member to collect cost share and schedule delivery of the medication.
  • The specialty pharmacy coordinates with the member to schedule refill orders.