Important Reminder: Use of Non-Participating Ambulance Providers

Using ground ambulance services that do not participate in Harvard Pilgrim’s network can result in higher out-of-pocket costs for your patients, affect risk-sharing arrangements, and increase the overall cost of health care premiums. As a reminder, it’s important to use a Harvard Pilgrim contracted ambulance provider when coordinating ground ambulance services for our members, including transportation between facilities, such as hospitals, skilled nursing facilities, and rehab facilities. Please avoid using non-participating ambulance providers for Harvard Pilgrim members for nonemergent medical transportation.

In addition, Harvard Pilgrim would also like to make you aware that as of Jan. 1, 2022, Fallon Ambulance will no longer participate in our ambulance network in Massachusetts.

Because network participation may change, please refer to our Provider Directory to be certain that you are using a participating provider when coordinating ground ambulance services. Thank you for working with Harvard Pilgrim to help contain costs and better serve our members.

Publication Information

Audrey Kleinberg,
Director, Provider Relations & Communications

Annmarie Dadoly,

Joseph O’Riordan,

Kristin Edmonston,
Production Coordinator