COVID-19 Reminders and Resources

As we continue to grapple with the COVID-19 pandemic and phased reopening, Harvard Pilgrim continues to work to support our provider partners, members, employer groups, and the communities we serve. We’re monitoring the situation in our service areas and regularly updating our COVID-19 resources for providers to ensure you have the information you need to do business with us.

We encourage you to visit our Provider website to access a number of up-to-date resources to aid you in conducting operations during the COVID-19 pandemic, including our updated Provider FAQ with new information on coverage of antibody testing, as well as our commercial Interim Telemedicine/Telehealth Payment Policy (COVID-19 Pandemic).

As reopening occurs and health care providers are allowed to incrementally resume in-person elective, non-urgent procedures and services —including routine office visits, dental visits, and vision care, subject to ongoing compliance with public health and safety standards —Harvard Pilgrim would like to re-emphasize the following key messages:

  • While more in-person services are available, telehealth should continue to the extent clinically appropriate and feasible during the re-opening phases.
  • We encourage providers to remind patients that it is important not to defer necessary care such as vaccinations, immunizations, and screenings.

You’ll find more detailed provider-focused information on our provider website. We hope you find our COVID-19 resources helpful. Please continue to let us know how we can support you by contacting the Provider Service Center at 800-708-4414 or to be put in touch with your Provider Relations Consultant or Contract Manager contact us at

Publication Information

Helen Connaughton,
Director, Network Operations

Annmarie Dadoly,

Joseph O’Riordan,

Kristin Edmonston,
Production Coordinator