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Home > Employer > Doctor on Demand

Telemedicine Services with Doctor on Demand

Available to all commercial plan members. Not applicable to Medicare plan members.

Now members can see a doctor from anywhere with Doctor on Demand, a well-known national telemedicine provider group of board-certified physicians.

What is telemedicine?
Telemedicine is commonly referred to as a virtual visit or a video visit. Members see a doctor through real-time, Skype-like technology—using a smartphone, tablet or computer. This allows them the option to get care without needing to travel to a provider's office, urgent care center, or emergency room. Coverage with Doctor on Demand is primarily for on-demand, minor urgent care medical visits such as cold and flu, rashes and skin issues, upset stomach, and pediatric issues.

NEW! Behavioral health visits
In addition to medical urgent care, members can also use Doctor on Demand to receive convenient and confidential behavioral health virtual visits with licensed, U.S.-trained psychologists and psychiatrists.

Psychologists support members using talk therapy, while psychiatrists will also look for biological imbalances and can prescribe medicine as part of a treatment plan.

The most common conditions treated are depression, relationship issues, workplace stress, social anxiety, addiction, trauma and loss. The service is not meant for crisis or emergency situations. Anyone experiencing a crisis or emergency should call 911 or go to the nearest emergency room.

Using the Doctor on Demand app or website, members must schedule an appointment at least 24 hours in advance. Members can typically schedule within 48 hours to one week for psychology and within 2- 3 weeks for psychiatry.

Psychology appointments are scheduled for either 25 or 50 minutes. Psychiatry appointments start with a 45-minute visit, with 15-minute follow-up visits after that.

Getting started

Tools to help you promote Doctor on Demand
Print or download these tools to spread the word to your employees about telemedicine through Doctor on Demand.

Additional information about Doctor on Demand
Visits with Doctor on Demand will not require a referral, and member cost sharing will be equal to the PCP cost sharing for medical urgent care visits, and the behavioral health office visit cost sharing for behavioral health visits.

  • Doctors providing services are licensed in the state the member is calling from.
  • Doctor on Demand has the capability of servicing members in multiple languages. Members may need to schedule an appointment for certain languages.
  • Doctor on Demand physicians do not prescribe Schedule I-IV DEA controlled substances, and may elect not to treat or prescribe other medications based on what is clinically appropriate.
  • Doctor on Demand psychiatrists can prescribe medications when necessary for treatment; however, Doctor on Demand does not prescribe any controlled substances, such as benzodiazepines (e.g., Xanax, Valium, Klonopin, etc.), or stimulants (e.g., Ritalin, Adderall). In these cases, alternatives with less potential for abuse and dependence may be offered.


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