If you are a participating provider for our Medicare Advantage Stride products, please be sure that you are registered for Harvard Pilgrim’s easy-to-use Medicare Stride-specific portal. The Medicare Advantage Provider Portal supports a full range of transactions, including:
- Verifying patient eligibility
- Checking claims status
- Submitting referrals and checking on referral status (for PCP to specialist referrals)
- Checking member copayment amounts
To obtain access to the portal, please complete the Medicare Advantage Provider Portal Registration form and fax the completed form to 866-884-3844, or email it as an attachment to Provider_eBusiness_Services@harvardpilgrim.org.
Registration is based on a tax ID, which can be used to create a single account. The administrative user for that tax ID is responsible for adding/deleting all associated users. You may contact the e-business team to determine whether a tax ID has already been enrolled, and if so, to provide you with the name of the administrative user. You may reach the Provider e-Business Services team by phone at 800-708-4414 (option 1, then option 6) or email at Provider_eBusiness_Services@HarvardPilgrim.org.
Please use the Medicare Advantage Provider Portal for Stride (HMO) plans only. For all other Harvard Pilgrim products, continue to use existing provider tools, such as HPHConnect and NEHEN.
For additional information, including a direct link to the portal and a user guide, please visit the Medicare Advantage Stride page on our provider website.