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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

January 2016

Hospital and Ancillary Facilities: Tell Us How We’re Doing

At Harvard Pilgrim, we strive to provide exceptional service to our members and provider network, and your feedback gives us insight into what’s working well and what areas offer an opportunity for improvement. In late 2015, we gathered feedback from primary care physicians and specialists in our network. Now, we are asking participating hospital and ancillary facilities to provide feedback. 

Because we know your time is valuable, we’ve developed a streamlined, web-based survey. We request that anyone who has frequent interactions with Harvard Pilgrim on matters such as claims processing, credentialing/enrollment, or resolving service issues complete the survey by clicking on the following link:

Take the survey now!

The survey will be available online from January 15 – February 15. We would like to hear from you and as many of your staff who interact with Harvard Pilgrim as possible.

As you complete the survey, we encourage you to use the comment boxes to provide further details about your experiences with Harvard Pilgrim. Your participation and insight into working with Harvard Pilgrim can aid us in improving our operations and providing better service to our Hospital and Ancillary providers. We appreciate and value your input.

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Eric H. Schultz,
President and Chief Executive Officer

Robert Farias,
Vice President, Network Services

Annmarie Dadoly,

Joseph O'Riordan,

Kristin Edmonston,
Production Coordinator