As a reminder, if you have any questions related to our two Medicare Advantage plans — Harvard Pilgrim StrideSM Value Rx (HMO) and Stride Value Rx Plus (HMO) — please contact our dedicated Medicare Advantage Provider Service Center at 888-609-0692.
In the past, a second Medicare-specific phone number was also operational, but as of January 30, this phone number (888-609-0693) will no longer be in use.
You can find helpful information in the Medicare Advantage section of our provider website, as well as in our Medicare Advantage Stride (HMO) Quick Reference Guide — both of which have been recently updated. The website includes resources such as forms (the referral form, claims appeal form, and prior authorization request forms), a link to the Medicare Advantage Provider Portal, the Medicare Advantage Provider Manual, and a product summary. The quick reference guide details how to request authorizations, submit claims, conduct e-transactions, request claims adjustments or appeal claims, and more.
