As you know, Harvard Pilgrim’s implementation of ICD-10 went live on October 1, 2015.
Understanding the challenges of transitioning from ICD-9 to ICD-10 coding, Harvard Pilgrim has developed a comprehensive plan to assist providers and answer any questions you may have. In addition to monitoring for claim rejection issues and working with providers to resolve them, Harvard Pilgrim will be offering weekly call-in forums where providers and office staff can ask ICD-10 questions or discuss issues with Harvard Pilgrim staff. No registration is required; simply call 888-687-4838 and enter participant code 19050791#. The forums will be conducted from 8:30 a.m. to 9:30 a.m. on the following Thursdays: Oct. 8, Oct. 15, Oct. 22, Oct. 29, Nov. 5, Nov. 12, Nov. 19, and Dec. 3.
For questions regarding electronic transactions and ICD-10, contact the Harvard Pilgrim EDI Team at EDI_Team@harvardpilgrim.org or 800-708-4414 (select option 1, then press 3). For claims issues, please contact the Provider Service Center at 800-708-4414 or your Provider Relations Consultant.