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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

May 2015

New Updates Coming to HPHConnect


Harvard Pilgrim will be updating HPHConnect with a fresh new look and a more user-friendly design on June 13, 2015.

HPHConnect is Harvard Pilgrim’s highly acclaimed web-based transaction service. Using the free, HIPAA-compliant tool, providers have the ability to submit claim batch files, view a patient’s personal health record, find the status of a claim, and much more. Our provider website includes more information on how to use HPHConnect to perform online transactions.

The new updates will make this already excellent tool even better. In addition to its useful existing features, the application will boast a clean and unobtrusive new screen layout, and the navigation bar will be moving from the left side of the screen to the top (see sample image below).

Our website includes more than 30 user guides to aid providers and office staff in using HPHConnect and answer common questions. These guides are being updated to reflect the new look and feel of HPHConnect, and the revised guides will be posted when the new version of HPHConnect launches.

If you have not yet registered for HPHConnect, simply click here to sign up.

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HPHCURRENT EVENTS

New Updates Coming to HPHConnect

Harvard Pilgrim’s Preparations for ICD-10 Transition

CLINICIAN CORNER

Improvement in Coordination of Benefits Process

Coverage for Artificial Cervical Disc Replacement with Prior Authorization

Two New Medical Policies Now Available

Complex Case Management Services

Disease Management Programs that Reinforce Physician Treatment Plans

Specialty Pharmacy Program Updates

Reminder of Member Cost Sharing Waiver Policies

Collaboration among PCPs and Behavioral Health Providers

OFFICE ASSISTANT

2015 Update of the Home Care Seasonal Flu Vaccine Fee Schedule

Reminder: Ensure That Claims Contain Valid Codes

PUBLICATION INFORMATION

Eric H. Schultz,
President and Chief Executive Officer

Richard Weisblatt PhD,
Senior Vice President, Provider Network

Annmarie Dadoly,
Editor

Joseph O'Riordan,
Writer

Kristin Edmonston,
Production Coordinator