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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

January 2015

HPHConnect Account Management for Inactive Users

Attention HPHConnect Main Office Contacts: On February 16, 2015, Harvard Pilgrim will remove inactive HPHConnect user accounts for individuals with “Front Office” and “Back Office” roles who have not had any activity in the last 12 months. Users with “Office Manager” or “Clinician” roles will not be removed. Going forward, we will continue to delete inactive accounts on a monthly basis. 

Please review your users to determine whether you have any inactive users that still require access to HPHConnect. If so, please have the user log in. Users who don’t remember their password may utilize the online password reset, which is available on the login screen.

In order to reset the password, the user will need to recall their security questions; if the user can’t do so, you may contact the Health Trio Help Desk at 877-814-9909 to have the password reset.

If you have any additional questions, please contact Harvard Pilgrim’s Provider eBusiness Services at
800-708-4414 (select option 1 and then option 6).

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Eric H. Schultz,
President and Chief Executive Officer

Richard Weisblatt PhD,
Senior Vice President, Provider Network

Annmarie Dadoly,

Joseph O'Riordan,
Contributing Writer

Kristin Edmonston,
Production Coordinator