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Member Care

Provider/Member Relationship
    Rights & Responsibilities (01-15)
    Patient Reassignment (01-12)

Providing Services
    Member Identification Cards (01-12)
    Determining Eligibility (07-08)
    Collecting Member Payment (02-17)
    Patient Protection & Affordable Care Act  
     (Federal Health Care Reform)) (05-18)
    Affordable Care Act — Habilitative Services (10-17)

Protecting Health Information
    Member Confidentiality Standards (07-07)
    Requests for Protected Health Information (PHI) (01-12)
    Safeguarding of Protected Health Information  
     (PHI) (07-07)
    Medical Record Standards (02-17)

    Continuity and Coordination of Medical and  
     Behavioral Health Care

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Important Information About This Manual
Referral/Authorization Quick Reference Guide
Key Contacts