We strive to provide exceptional service to our members and provider network, and your feedback gives us insight into what’s working well and what areas offer an opportunity for improvement. Beginning this month, Harvard Pilgrim will conduct our annual Provider Office Survey, which helps us gather this important feedback.
Harvard Pilgrim has selected the research firm The Myers Group to conduct the survey, which can be completed by mail or online. If your practice has been chosen to participate, you will receive a packet by mail that includes the survey and a postage-paid return envelope, as well as a website address, user ID, and login if you prefer to complete the survey online.
Because we know your time is valuable, we’ve streamlined the survey to take approximately 15 minutes. We suggest that the person in your office who has the most frequent interaction with Harvard Pilgrim on matters such as claims processing, care and utilization management, or resolving service issues complete the survey.
Your participation is vital to helping Harvard Pilgrim enhance our operations and provide better service to providers. We appreciate and value your input.