Effective August 15, 2014, Harvard Pilgrim will be modifying our credentialing requirements for contracted, free-standing urgent care centers. In July, we will mail a letter and Request for Information (RFI) to urgent care centers in our network, explaining the credentialing process. Completed RFIs should be returned within two weeks. As part of the credentialing process, Harvard Pilgrim’s facility credentialing review team may conduct a site visit.
Harvard Pilgrim’s Facility Credentialing Committee will review the information provided to determine whether the urgent care center meets Harvard Pilgrim’s standards, and will notify the facility in writing once a determination is made. For more detailed information on the credentialing process, please refer to the Facility Credentialing and Recredentialing policy in our online Provider Manual.
Additionally, contracted urgent care facilities will be responsible for ensuring that their providers meet Harvard Pilgrim’s credentialing standards. The urgent care facility must have credentialing policies in place that monitor and review their clinicians’ knowledge, training, and licensure. These reviews should include approval by the practice/facility medical director and be conducted on a periodic basis in accordance with state law. For more information on credentialing standards for urgent care clinicians, please review the Urgent Care and Walk-In Providers policy in our Provider Manual.