Attention HPHConnect main office contacts, effective August 19, 2013, Harvard Pilgrim is changing the way new user accounts are confirmed in HPHConnect. You will no longer be required to send in a user agreement for each user who requires an HPHConnect account.
Any additional user added to your existing HPHConnect account will be automatically confirmed; each user will be required to sign an electronic HPHConnect User Agreement upon their first login. Please note, however, that users who function as the main office contact (Office Manager, Clinician, and Clinical Designee) will still be required to sign a user agreement.
For more information, please review the HPHConnect Overview section of the Provider Manual as well as the How to Add, Delete and Modify Users User Guide. Because we’ve updated the process for adding a user, please check these resources before trying to add a new user.