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Harvard Pilgrim Provider Relations

Identifying your Provider Relations Consultant (PRC)
Hospitals, physicians, and other providers are assigned a provider relations consultant (PRC) based on their location, as shown in the table below. (Click on individual PRC names for contact information.)

The Provider Relations team provides training and education on policies, procedures, and new initiatives (Click here for a full list of online trainings). PRCs also help providers use other online tools and resources, like HPHConnect. If you prefer onsite training, please e-mail provider_relations@hphc.org

State Counties PRC
CT Fairfield, New Haven

Nicole Woolard-Figueroa

CT Hartford, Middlesex

Verronica Barrows

CT Litchfield, New London, Tolland, Windham

Christina Fusick

MA Berkshire, Hampden, Hampshire

Kelli Macey

MA Plymouth, Dukes, Barnstable

Jackie Grant

MA Essex, Suffolk

Colleen Mann

MA Bristol, Middlesex, Nantucket

Imani Palmer

MA Franklin, Norfolk, Worcester

Shannon Nunez


Knox, Lincoln, Oxford, Penobscot, Piscataquis, Sagadahoc, Somerset, Waldo, York

Maureen Mazur


Androscoggin, Aroostook, Cumberland, Franklin, Hancock, Kennebec

Shellie Belanger


Belknap, Cheshire, Hillsborough, Strafford

Kathy Demers

NH Carroll, Coos, Grafton, Merrimack, Rockingham, Sullivan

Barb Daigneault

RI All Counties

Kelli Macey

VT Caledonia, Chittendon, Essex, Orange, Washington, Windham, Windsor

Barb Daigneault

Ancillary care providers
Ancillary care providers are assigned a PRC based on the category of care they provide, as shown in the table below. (Click on individual PRC names for contact information.)

Ancillary Care Type PRC
Ambulance, Ambulatory Surgery Centers, Air Ambulance, Birthing Centers, Genetics, Laboratory

Barb Daigneault

Cardiac Monitoring, Convenience Care Clinic, Hyperbaric Oxygen Chamber- Free standing

Shellie Belanger

Early Intervention, Sleep Diagnostic Laboratory

Kathy Demers

ART/Infertility, Family Planning, Home Uterine Monitoring, Urgent Care

Maureen Mazur

Dialysis, Home Anticoagulation Monitor, Home Infusion, Hospice, Radiation -Oncology, Radiation Therapy, Radiology- MRI, Radiology- PET, Radiology Ultrasound, Radiology Clinic/Facility, Rehabilitation Hospital, Visiting Nurse Association (VNA)/Home Care

Sheryl Sewell

Durable Medical Equipment (DME), Skilled Nursing

Mary Hobgood