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Harvard Pilgrim Provider Relations

Identifying your Provider Relations Consultant (PRC)
Hospitals, physicians, and other providers are assigned a provider relations consultant (PRC) based on their location, as shown in the table below. (Click on individual PRC names for contact information.)

The Provider Relations team provides training and education on policies, procedures, and new initiatives (Click here for a full list of online trainings). PRCs also help providers use other online tools and resources, like HPHConnect. If you prefer onsite training, please e-mail provider_relations@hphc.org

   
State Counties PRC
CT All counties

Nicole Woolard-Figueroa

MA Berkshire, Franklin, Hampden, Hampshire

Kelli Macey

MA Nantucket, Plymouth, Dukes, Barnstable, Middlesex, Norfolk

Jackie Grant

MA Worcester

Tracey Sheehan

MA Bristol, Suffolk, Essex

Darrell Tillmon

ME

Androscoggin, Aroostook, Cumberland, Franklin, Hancock, Kennebec, Knox, Lincoln, Penobscot, Piscataquis, Oxford, Sagadahoc, Somerset, Washington, Waldo, York

Angela Best

NH Carroll, Grafton, Hillsborough

Courtnie Tower

NH Belknap, Coos, Merrimack, Strafford, Rockingham

Kathy Demers

NH Cheshire, Sullivan

Brittany Carpenter

RI All Counties

Kelli Macey

VT Caledonia, Chittendon, Essex, Orange, Washington, Windham, Windsor

Kathy Demers


Ancillary care providers
Ancillary care providers are assigned a PRC based on the category of care they provide, as shown in the table below. (Click on individual PRC names for contact information.)
 
Ancillary Care Type PRC

All Connecticut Ancillary providers

Nicole Woolard-Figueroa

Ambulatory Surgery Center (ASC), Birthing Centers, Free Standing

Jackie Grant
Home Anticoagulation Monitoring, Home Uterine Monitoring, Skilled Nursing

Angela Best

Hyperbaric Oxygen Chamber, Radiation - Oncology, Radiation Therapy, Radiology - MRI, Radiology - PET, Radiology - Ultrasound, Radiology Clinic / Facility

Darrell Tillmon

Ambulance, Ambulance-Ambulance Air , Convenience Care Clinic *New*, Durable Medical Equipment (DME), Home Care, Sleep Diagnostic Laboratory, Urgent Care

Kelli Macey

Cardiac Monitoring, Dialysis, Early Intervention

Courtnie Tower

Laboratory

Tracey Sheehan

ART/Fertility, Home Infusion, Rehabiliation Hospital

Brittany Carpenter

Family Planning, Genetics

Kathy Demers

Hospice Care

Kelli Macey

Visiting Nurse Association (VNA), Home care

Heather Timilty (ME,NH, Northern MA) & Kelli Macey(East, West and Central MA, RI)