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Harvard Pilgrim Provider Relations

Identifying your Provider Relations Consultant (PRC)
Hospitals, physicians, and other providers are assigned a provider relations consultant (PRC) based on their location, as shown in the table below. (Click on individual PRC names for contact information.)

The Provider Relations team provides training and education on policies, procedures, and new initiatives (Click here for a full list of online trainings). PRCs also help providers use other online tools and resources, like HPHConnect. If you prefer onsite training, please e-mail provider_relations@hphc.org

   
State Counties PRC
CT All counties

Nicole Woolard-Figueroa

MA Berkshire, Hampden, Hampshire

Kelli Macey

MA Plymouth, Dukes, Barnstable,

Jackie Grant

MA Essex, Worcester

Lorraine Okite

MA Nantucket, Middlesex

Dana Hollins

MA Franklin, Norfolk, Suffolk

Sheryl Sewell

MA Bristol

Darrell Tillmon

ME

Cumberland, Franklin, Kennebec, Knox, Lincoln, Piscataquis, Oxford, Sagadahoc, Somerset, Washington, Waldo, York

Angela Best

ME

Androscoggin, Aroostook, Hancock, Penobscot

Jacqueline Savinon

NH Cheshire, Grafton, Sullivan

Courtnie Tower

NH Carroll, Hillsborough, Merrimack

Jacqueline Savinon

NH Belknap, Coos, Strafford

Kathy Demers

NH Rockingham

Lorraine Okite

RI All Counties

Kelli Macey

VT Caledonia, Chittendon, Essex, Orange, Washington, Windham, Windsor

Kathy Demers


Ancillary care providers
Ancillary care providers are assigned a PRC based on the category of care they provide, as shown in the table below. (Click on individual PRC names for contact information.)
 

Ancillary Care Type PRC
ART/Fertility, Cardiac Monitoring, Home Infusion, Home Uterine Monitoring, Hyperbaric Oxygen Chamber, Freestanding, Rehabilitation Hospital, Skilled Nursing

Dana Hollins

Ambulance-Ambulance Air, Birthing Centers, Free Standing, Convenience Care Clinic *New*, Dialysis, Early Intervention, Family Planning, Genetics, Home Anticoagulation Monitoring, Laboratory, Urgent Care

Lorraine Okite

Ambulatory Surgery Center (ASC), Durable Medical Equipment (DME), Hospice, Radiation - Oncology, Radiation Therapy, Radiology - MRI, Radiology - PET, Radiology - Ultrasound, Radiology Clinic/Facility, Sleep Diagnostic Laboratory, Visiting Nurse Association (VNA)/Home Care

Sheryl Sewell