Harvard Pilgrim Health Care Home
  Learn more.
  Sign up for HPHConnect.
Medical Management
For Your Patient
News Center
Office Support
Join Harvard Pilgrim's Provider Network
Provider Welcome Materials
Provider Manual
Medicare Advantage
Research & Teaching
Resources & Links
Print    Text Size

Harvard Pilgrim Provider Relations

Identifying your Provider Relations Consultant (PRC)
Hospitals, physicians, and other providers are assigned a provider relations consultant (PRC) based on their location, as shown in the table below. (Click on individual PRC names for contact information.)

The Provider Relations team provides training and education on policies, procedures, and new initiatives (Click here for a full list of online trainings). PRCs also help providers use other online tools and resources, like HPHConnect. If you prefer onsite training, please e-mail provider_relations@hphc.org

State Counties PRC
CT Fairfield, New Haven

Nicole Woolard-Figueroa

CT Hartford, Middlesex

Verronica Barrows

CT Litchfield, New London, Tolland, Windham

Timothy Campbell

MA Berkshire, Hampden, Hampshire

Kelli Macey

MA Plymouth, Dukes, Barnstable

Jackie Grant

MA Essex, Suffolk

Colleen Mann

MA Bristol, Middlesex, Nantucket

Imani Palmer

MA Franklin, Norfolk, Worcester

Kevin Ryan


Knox, Lincoln, Waldo, York

Angela Best


Aroostook, Hancock, Cumberland, Oxford, Somerset, Franklin, Piscataquis

Shellie Belanger


Androscoggin, Kennebec, Penobscot, Sagadahoc

Maureen Mazur


Hillsborough, Cheshire

Kathy Demers


Grafton, Sullivan, Coos, Grafton, Merrimack, Rockingham

Barb Daigneault

NH Belknap, Carroll, Strafford

Shellie Belanger

RI All Counties

Kelli Macey

VT Caledonia, Chittendon, Essex, Orange, Washington, Windham, Windsor

Barb Daigneault

Ancillary care providers
Ancillary care providers are assigned a PRC based on the category of care they provide, as shown in the table below. (Click on individual PRC names for contact information.)

Ancillary Care Type PRC
ART/Fertility, Cardiac Monitoring, Home Infusion, Home Uterine Monitoring, Hyperbaric Oxygen Chamber, Freestanding, Rehabilitation Hospital, Skilled Nursing

Jackie Savinon

Ambulance-Ambulance Air, Birthing Centers, Free Standing, Convenience Care Clinic *New*, Dialysis, Early Intervention, Family Planning, Genetics, Home Anticoagulation Monitoring, Laboratory, Urgent Care

Lorraine Okite

Ambulatory Surgery Center (ASC), Durable Medical Equipment (DME), Hospice, Radiation - Oncology, Radiation Therapy, Radiology - MRI, Radiology - PET, Radiology - Ultrasound, Radiology Clinic/Facility, Sleep Diagnostic Laboratory, Visiting Nurse Association (VNA)/Home Care

Sheryl Sewell