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Home > Providers > Office Support > Education/Training > Provider Relations

Harvard Pilgrim Provider Relations

Identifying your Provider Relations Consultant (PRC)
Hospitals, physicians, and other providers are assigned a provider relations consultant (PRC) based on their location, as shown in the table below. (Click on individual PRC names for contact information.)

The Provider Relations team provides training and education on policies, procedures, and new initiatives (Click here for a full list of online trainings). PRCs also help providers use other online tools and resources, like HPHConnect. If you prefer onsite training, please e-mail provider_relations@hphc.org

   
State Counties PRC
CT All counties

Nicole Woolard-Figueroa

MA Berkshire, Franklin, Hampden, Hampshire

Kelli Macey

MA Nantucket, Plymouth, Dukes, Barnstable, Middlesex, Norfolk

Jackie Grant

MA Worcester

Tracey Sheehan

MA Bristol, Suffolk, Essex

Darrell Tillmon

ME Androscoggin, Cumberland, Franklin, Oxford, Sagadahoc, York

Richard Bean

ME

Aroostook, Hancock, Kennebec, Knox, Lincoln, Penobscot, Piscataquis, Somerset, Washington, Waldo

Rita Kirouac

NH Hillsborough

Courtnie Tower

NH Merrimack, Strafford, Rockingham

Kathy Demers

NH Cheshire

Brittany Carpenter

NH Belknap, Carroll, Coos, Grafton, Sullivan

Richard Bean

RI All Counties

Kelli Macey

VT Chittendon, Orange, Washington, Windham, Windsor

Kathy Demers

VT Caledonia, Essex

Richard Bean


Ancillary care providers
Ancillary care providers are assigned a PRC based on the category of care they provide, as shown in the table below. (Click on individual PRC names for contact information.)
 
Ancillary Care Type PRC

All Connecticut Ancillary providers

Nicole Woolard-Figueroa

Ambulatory Surgery Center (ASC), ART/Fertility, Birthing Centers, Free Standing, Radiation - Oncology , Radiation Therapy , Radiology - MRI , Radiology - PET , Radiology - Ultrasound , Radiology Clinic / Facility , Sleep Diagnostic Laboratory

Richard Bean
Home Anticoagulation Monitoring, Home Uterine Monitoring, Skilled Nursing

Rita Kirouac

Hyperbaric Oxygen Chamber, Freestanding

Darrell Tillmon

Ambulance, Ambulance-Ambulance Air , Convenience Care Clinic *New*, Durable Medical Equipment (DME), Home Care, Urgent Care

Kelli Macey

Cardiac Monitoring, Dialysis, Early Intervention

Courtnie Tower

Laboratory

Tracey Sheehan

Home Infusion, Rehabiliation Hospital

Brittany Carpenter

Family Planning, Genetics

Kathy Demers

Hospice Care, Visiting Nurse Association (VNA)

Rita Kirouac (ME,NH, Northern MA) & Kelli Macey(East, West and Central MA, RI)