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Harvard Pilgrim Provider Relations

Identifying your Provider Relations Consultant (PRC)
Hospitals, physicians, and other providers are assigned a provider relations consultant (PRC) based on their location, as shown in the table below. (Click on individual PRC names for contact information.)

The Provider Relations team provides training and education on policies, procedures, and new initiatives. PRCs also help providers use other online tools and resources, like HPHConnect. If you prefer onsite training, please e-mail provider_relations@hphc.org

State Counties PRC
CT Fairfield, New Haven

Verronica Barrows and Christina Fusick

CT Hartford, Middlesex

Verronica Barrows

CT Litchfield, New London, Tolland, Windham

Christina Fusick

MA Berkshire, Hampden, Hampshire

Kelli Macey

MA Plymouth, Dukes, Barnstable

Jackie Grant

MA Suffolk

Colleen Mann

MA Essex

Suzanne Medeiros

MA Franklin, Nantucket, Norfolk, Worcester

Shannon Nunez

MA Bristol, Middlesex

Imani Palmer


Knox, Lincoln, Oxford, Penobscot, Piscataquis, Sagadahoc, Somerset, Waldo, York

Vanessa Maradiaga


Androscoggin, Aroostook, Cumberland, Franklin, Hancock, Kennebec

Laurel Martin


Belknap, Cheshire, Hillsborough, Strafford

Kathy Demers

NH Carroll, Coos, Grafton, Merrimack, Rockingham, Sullivan

Barb Daigneault

RI All Counties

Kelli Macey

VT Caledonia, Chittendon, Essex, Orange, Washington, Windham, Windsor

Barb Daigneault

Ancillary care providers
Ancillary care providers are assigned a PRC based on the category of care they provide, as shown in the table below. (Click on individual PRC names for contact information.)
Ancillary Care Type PRC
Ambulance, Ambulatory Surgery Centers, Air Ambulance, Birthing Centers, ART/Infertility, Durable Medical Equipment (DME), Family Planning, Genetics, Home Uterine Monitoring, Laboratory

Barb Daigneault

Early Intervention, Sleep Diagnostic Laboratory

Kathy Demers

Cardiac Monitoring, Convenience Care Clinic, Dialysis, Home Anticoagulation Monitor, Home Infusion, Hospice, Hyperbaric Oxygen Chamber- Free standing, Radiation -Oncology, Radiation Therapy, Radiology- MRI, Radiology- PET, Radiology Ultrasound, Radiology Clinic/Facility, Rehabilitation Hospital, Skilled Nursing, Urgent Care, Visiting Nurse Association (VNA)/Home Care

Sheryl Sewell