Typically, Harvard Pilgrim sends confidential health communications, such as activity statements, to the member’s home address. Sometimes, however, a patient is concerned about having others in the household see such communications.
In these cases, please be aware that Harvard Pilgrim has a process in place to safeguard the member’s right to receive communications at a location or in a format that they believe is protected from unauthorized disclosure. For example, members can request that Harvard Pilgrim mail any correspondence to another address of their choosing. These privacy measures are available to all members, including minors who are seeking treatment or health services that don’t require parental consent.
The HIPAA Privacy Rule affords members the right to receive confidential health communications, and Harvard Pilgrim will make every effort to accommodate reasonable requests by members to receive protected health information by alternative means or at alternative locations.
If a Harvard Pilgrim member expresses a concern about protecting the confidentiality of their health information, please ask them to call Harvard Pilgrim’s Member Services department at (888) 333-4742. Members can also find the phone number for Member Services on the back of their Harvard Pilgrim ID card.
For more information about Harvard Pilgrim’s privacy and confidentiality policies, please refer to our Notice of Privacy Practices.