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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

April 2019

Improved Functionality, New Design for HPHConnect Referrals

Starting on May 1, you’ll see that we’ve updated HPHConnect for Providers with a new design that makes it even quicker and easier for you and your office staff to submit and check on referral requests. This is part of an overall project to update the look and feel of HPHConnect and improve provider experience.

Benefits of the updated page include:

  • Fresh, intuitive design
  • Greater simplicity, with fewer fields to complete
  • Smart searches for quicker entry
  • Ability to create and save templates for frequently used requests

Keep in mind that the referral process itself remains the same; you’ll be submitting the same information as you do today. The only change is that we’ve revamped our referral page to make it even simpler to use. Refer to the HPHConnect Referrals Page Update Presentation for sample images and a step-by-step explanation of the new screens.

Webinars and training materials

Because the referral section was redesigned to be intuitive and easy to navigate, it’s likely that you’ll find that submitting and checking on a referral is simpler than ever before. Still, we have plenty of resources available to answer any questions.

We’ve posted the following print materials on the Updated HPHConnect Referral Page section of our provider website: the training presentation, Referrals User Guide and Quick Reference Guide, and an FAQ. We’ll be adding a video training presentation in the coming weeks.

We’re also offering webinars in which we’ll walk you through the electronic referral process and answer any questions about the updated pages. We’re offering one-hour sessions as follows (click the link to register):

We’ll add more sessions as needed in May. See future issues of Network Matters and the HPHConnect home page for more details.

Call-in sessions

In addition, our eBusiness team is offering drop-in conference calls. If you have a question about the updated referrals page, join us between 9–9:30 a.m. any Tuesday or Thursday throughout May by calling 240-454-0887 and entering access code 162 317 66.

We look forward to hearing your feedback on the new design and functionality for electronic referral submission through HPHConnect.

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