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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

January 2019

Behavioral Health: Services for Improved Access


Harvard Pilgrim and Optum/United Behavioral Health, our behavioral health partner, are committed to providing our members with the highest quality, most convenient health services. That commitment manifests itself in taking every step of a member’s experience into account, and always looking to improve in every area we can.

To this end, Optum has developed some additional services that you can refer your Harvard Pilgrim patients to for timely, convenient, and high-quality care. Harvard Pilgrim members are covered to receive virtual visits with psychiatrists, psychologists, nurse practitioners, and master-level therapists in the Optum behavioral health network using a smartphone, tablet or computer.

Call 888-777-4742 to refer your Harvard Pilgrim patient to an Optum “Virtual Visit” provider. You may also access the Optum Live and Work Well website at www.liveandworkwell.com/ for a “Virtual Visit” provider referral and to schedule the appointment online.

As a reminder, as we communicated in the April 2017 issue of Network Matters, Harvard Pilgrim members can also access virtual behavioral health services through our telemedicine vendor, Doctor On Demand.

In addition, Optum has a service called Express Access for Optum behavioral health practitioners who have agreed to provide appointment availability within five days of a member’s request. Optum’s Provider Express website includes a video channel and a brief overview of the Express Access initiative to encourage Optum practitioners to join the Express Access network.

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