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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

August 2018

New Partnership Leverages Digital Tech for Care Management


Harvard Pilgrim is working with Wellframe to deliver care management support and programming to members directly on their mobile devices. This collaboration will extend the reach and effectiveness of Harvard Pilgrim’s care management programs by making it even more convenient for members and our nurse managers to work together to improve the members' health.

 “Our new collaboration with Wellframe will enable our nurse managers to interact with our members instantaneously, whether our members are at home, at work, or traveling,” said Harvard Pilgrim Chief Medical Officer Michael Sherman, MD. “Members can send direct messages securely and privately to their primary nurse right from their smartphone, and get the care and support they need to manage their conditions, navigate the healthcare system, and achieve their health goals. It takes our best-in-class care management program to a whole new level.”

Members in the program will receive a personalized daily checklist to keep each patient on track. The Wellframe platform also collects information on members' day-to-day health and compliance, giving care managers useful insights to refine care management approaches and yield better outcomes.

These tools also allow nurse managers to make real-time interventions. And by making it even more convenient for members and nurse managers to be in touch, these tools may foster more frequent sustained contact — and ultimately a stronger working relationship between patients and nurse managers.

For more information, please view Wellframe’s website, as well as Harvard Pilgrim’s press release.

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