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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

July 2018

New Online Behavioral Health Pilot Program


Harvard Pilgrim is launching a pilot this month with AbleTo, a structured eight-week online health program that connects commercial members with a professional therapist and coach. The program is aimed at helping members dealing with a medical condition or life stressor develop tools to manage stress and anxiety, improve mood and outlook, cope with a health issue, and overcome barriers to making a positive change.

About AbleTo

All sessions are confidential and personalized, and are conducted via phone or video chat (in English or Spanish) from the member’s home. AbleTo’s licensed therapists and behavioral coaches offer the member twice weekly, hour-long sessions focused on identifying negative triggers, changing unhealthy habits, managing stress, and learning coping skills to improve quality of life.

The program will be offered to members with medical and behavioral health issues, or life stressors, such as diabetes, heart disease, caregiving for a loved one, chronic pain, cancer, anxiety, or depression.

To make a referral

While Harvard Pilgrim will identify members who may benefit from the program and offer it to them, providers may also suggest the program for their Harvard Pilgrim patients. To do so, please email the following information about the member to referrals@AbleTo.com or call 1-866-287-1802 (option 3):

  • Name
  • Date of birth
  • Gender
  • Member ID number
  • Phone number and address
  • Email
  • Language spoken
  • Reason for recommendation/comments

Coordination of care

Members will be asked to sign a consent form to let AbleTo coordinate care with the member’s care team as needed throughout the program. If the member signs a consent, AbleTo can provide a clinical case summary to the provider; this summary includes all care coordination recommendations and activities.

If you have any questions about this pilot program, please contact AbleTo at 866-287-1802.

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