Substance abuse is a devastating and far-reaching problem, exacerbated by the fact that patients and their loved ones often do not know where to begin in addressing it — or even how to start the conversation. Harvard Pilgrim places a heavy emphasis on patient education, and on the effective communication and coordination of care between providers involved in the treatment of a common patient who demonstrates signs of substance use disorder.
Helpful resources for your patients
Harvard Pilgrim encourages providers with patients who may struggle with drugs or alcohol to direct them and/or their families to Optum/UBH’s Substance Use Treatment Helpline at 855-780-5955. This confidential service — which is available 24 hours a day, seven days a week, and provided at no added cost to members — features education on appropriate treatment options, coverage, cost of care, and more, as well as highly personalized attention from substance abuse treatment advocates who are specialized licensed clinicians. Also available is an online help and support page at https://liveandworkwell.com/recovery, where your patients can find the answers to many frequently asked questions, as well as links to numerous topics related to substance use.
Additionally, Harvard Pilgrim and Optum/UBH have published several materials for providers to share with patients and their families. The materials, which can be found in the “Substance Use” section on the “Patient Education Handouts” section of our provider website, offer information about warning signs, treatment programs for substance use disorders, and resources for guidance and support.
Resources for providers
Optum/UBH (Harvard Pilgrim’s behavioral health partner) can help with referrals for outpatient behavioral health services by locating in-network services — including chemical dependency services and providers of specialized treatments — as well as practitioners to provide initial screening evaluations and, if needed, subsequent psychological or neuropsychological testing referrals.
To refer a patient for behavioral health services, call Optum at 888-777-4742. To speak with an Optum clinician to discuss treatment options, call the Optum Physicians Consultation service at 800-292-2922.