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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

November 2017

PCPs and Behavioral Health Care Providers — Working Together

Collaboration between PCPs and behavioral health care providers is central to effective patient care, helping to minimize adverse medication interactions for patients taking medications for behavioral health conditions, allowing for better management of treatment, and improving follow-up for patients with mental health and other medical disorders.

How providers can help each other

Post-referral communication among providers treating a common patient aids the PCP by confirming that the patient followed through on the referral to the behavioral health care provider. In requesting that the patient complete a Confidential Exchange of Information form, the PCP assists the behavioral health practitioner by providing, among other things:

  • The reason for the referral (presenting problem, preliminary behavioral health diagnoses, chief concern, etc.)
  • Information on any medical conditions the patient may have or medications currently being prescribed
  • Any helpful follow-up information or updates

You can find an easy-to-use Confidential Exchange of Information form on Harvard Pilgrim’s website to help you facilitate coordination of care. The form requires the signature of the member, authorizing the release of confidential information.

How Optum/UBH can help you

Optum/UBH can help with referrals for outpatient behavioral health services by locating in-network services — including chemical dependency services and providers of specialized treatments — and locating practitioners to provide initial screening evaluations and, if needed, subsequent psychological or neuropsychological testing referrals.

They can also assist with inpatient behavioral health services in a multitude of ways, including:

  • coordinating bedside psychiatric consultation for patients admitted to medical inpatient units
  • assisting with any medically necessary transfers to inpatient behavioral health services
  • identifying in-network behavioral health care providers to facilitate discharge planning

Practitioners can call the Optum/UBH Physicians Consultation Service at 800-292-2922. To refer a patient for behavioral health services and to facilitate the coordination of care, call Optum at 888-777-4742.

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Eric H. Schultz,
President and Chief Executive Officer

Robert Farias,
Senior Vice President, Network Strategy

Annmarie Dadoly,

Joseph O'Riordan,

Kristin Edmonston,
Production Coordinator